Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Eden Roades

Provo,UT

Summary

Dynamic professional with extensive experience at Flip N Out Xtreme, excelling in customer relations and staff management. Proven ability to enhance guest satisfaction and foster a supportive team environment. Skilled in time management and adept at resolving issues efficiently, contributing to a culture of excellence and safety.

Work History

Assistant General Manager

Flip N Out Xtreme
02.2021 - 2025
  • Managed cash handling and prepared deposits.
  • Trained and motivated employees to improve performance.
  • Resolved customer concerns, boosting satisfaction.
  • Mentored staff, creating a supportive environment to enhance retention.
  • Built a skilled team focused on superior service delivery.
  • Facilitated communication through regular meetings for improvement discussions.

Party Host

Flip N Out Xtreme
02.2021 - 2025
  • Enhanced guest experience through exceptional service and event atmosphere.
  • Managed unexpected issues calmly, ensuring a positive event environment.
  • Increased customer satisfaction via attentive hosting and effective communication.

Safety Steward

Flip N Out Xtreme
02.2021 - 2025
  • Strong verbal and written communication skills.
  • Managed time effectively to meet deadlines.
  • Improved workplace safety through regular inspections and hazard identification.
  • Maintained work areas free of debris and fall hazards.

Call Center Representative

Flip N Out Xtreme
02.2021 - 2025
  • Mastered software systems for efficient call navigation, enhancing customer hold time.
  • Built client trust by resolving concerns and providing tailored solutions.
  • Adhered to customer call guidelines for service levels and productivity.
  • Followed up with customers on resolved issues to ensure service quality.

Receptionist

LV Nails and Spa
05.2025 - 2025
  • Greeted visitors and provided knowledgeable assistance.
  • Answered phones promptly and directed calls appropriately.
  • Confirmed appointments and updated client records.

Education

Highschool Diploma -

Coronado Highschool
Henderson, NV
05.2023

Bachelor - Psychology

College of Southern Nevada
Las Vegas, NV

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Greeting and seating clients
  • Staff management
  • Positive and professional

Additional Information

I am a very energetic, kind, hardworking person who can always put their best foot foward. I am able to provide great customer service, along with being a leader!

Timeline

Receptionist

LV Nails and Spa
05.2025 - 2025

Assistant General Manager

Flip N Out Xtreme
02.2021 - 2025

Party Host

Flip N Out Xtreme
02.2021 - 2025

Safety Steward

Flip N Out Xtreme
02.2021 - 2025

Call Center Representative

Flip N Out Xtreme
02.2021 - 2025

Highschool Diploma -

Coronado Highschool

Bachelor - Psychology

College of Southern Nevada

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Eden Roades