Summary
Overview
Work History
Education
Skills
Timeline
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Eden Rumph

Maple Heights

Summary

Dynamic leader with a proven track record at Ulta, adept in relationship building and sales team training. Elevated sales through strategic goal setting and KPI tracking, fostering a metrics-driven culture. Skilled in client relationship management and product knowledge, consistently achieving sales goals. Expert in staff management, ensuring team success and client satisfaction.

Overview

5
5
years of professional experience

Work History

Sales Manager

Ulta
09.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

Bluemercury
08.2021 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Cosmetic Counter Manager

Nordstrom
11.2020 - 08.2021
  • Utilized data analysis tools to monitor sales trends and adjust promotional efforts accordingly for optimal results.
  • Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
  • Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
  • Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
  • Researched and assessed new products to develop effective merchandising and promotion plans.
  • Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.

Esthetician

Massage Envy
10.2019 - 01.2021
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Advised clients on proper home-care regimens.

Education

High School Diploma - Business Professionals of America

Bedford High Scool
Bedford, OH
06.2018

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Sales expertise
  • Product knowledge
  • Client relationship management
  • Goal setting
  • KPI tracking

Timeline

Sales Manager

Ulta
09.2023 - Current

Assistant Manager

Bluemercury
08.2021 - 09.2023

Cosmetic Counter Manager

Nordstrom
11.2020 - 08.2021

Esthetician

Massage Envy
10.2019 - 01.2021

High School Diploma - Business Professionals of America

Bedford High Scool

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Eden Rumph