Eden Sherman
Sanibel,FL
Summary
Organized Circulation Manager knowledgeable about library practices and customer service. Skilled at keeping desk running smoothly, serving guests and enforcing rules. Meets needs of diverse patrons successfully with excellent problem-solving abilities and confidence in answering questions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Circulation Manager
Sanibel Public Library
Sanibel, FL
02.2023 - Current
- Supervised the borrowing and returning of library materials, ensuring proper tracking and record keeping.
- Coordinated with other departments within the organization to ensure that all policies were followed consistently.
- Maintained an up-to-date understanding of current technologies used in libraries for cataloging, inventory management.
- Managed the daily operations of a large-scale library circulation system, including circulation desk staff, library materials, and patron services.
- Provided training for new staff members on how to use the library's circulation systems.
- Resolved any customer complaints quickly and efficiently.
- Coordinated inter-library loans to fulfill patrons' requests.
- Helped new patrons understand library services, policies and layout.
- Used physical books, internal databases and online resources to help patrons with diverse questions.
- Identified opportunities for improving customer service policies and procedures.
- Enhanced library offerings by searching catalogs and recommending new purchases.
- Kept impeccable records of materials borrowed and fines paid for late returns.
Bookseller/Shipping and Receiving Clerk
Books & Books
Coral Gables , FL
04.2016 - 05.2022
- Organized book displays to attractively showcase products.
- Restocked shelves when necessary to maintain adequate levels of inventory.
- Resolved customer complaints in a professional manner.
- Inventoried new shipments of books and displayed them for sale.
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Prepared special orders for customers when needed.
- Answered phones promptly and responded to customer inquiries with accurate information.
- Supported online orders by pulling and ringing merchandise for shipment.
Lead Bookseller
Women & Children First
Chicago, IL
09.2012 - 07.2015
- Maintained up-to-date knowledge of current bestsellers, industry trends, and new releases in order to provide informed recommendations to customers.
- Assisted with special events such as author signings and book club meetings.
- Organized shelves and displays to ensure an attractive presentation of titles.
- Processed sales transactions using a cash register or POS system.
- Conducted regular inventories to monitor stock levels and identify any discrepancies.
- Performed daily opening and closing duties such as counting money in the cash drawer and preparing bank deposits.
- Helped customers by answering questions and locating merchandise.
School Social Worker
Newark Public Schools
Newark, NJ
09.2005 - 06.2009
- Counseled parents about their children's behavior problems and provided referrals when necessary.
- Attended staff meetings to discuss current events affecting the school community.
- Created a positive school climate by providing support to staff members and encouraging respectful behavior among students.
- Served as an advocate for students who are victims of neglect or abuse.
- Partnered with local agencies to facilitate access to community resources.
- Assisted in the development of IEPs for students with special needs.
- Monitored student progress through regular meetings with faculty members and by reviewing student records.
- Collaborated with teachers, administrators, parents, and other professionals to develop and implement appropriate interventions for students facing social or academic difficulties.
- Advised teachers on strategies for working with difficult students or those exhibiting challenging behaviors.
- Organized seminars on topics such as bullying prevention, substance abuse awareness, anger management.
- Conducted individual and group counseling sessions with students to discuss social, emotional, and behavioral issues.
- Developed treatment and intervention plans for students needing extra support.
- Assisted teachers with identifying, referring and supporting students.
- Implemented behavioral improvements plans by working directly with teachers.
Education
MSW - Social Work
Rutgers University- School of Social Work
New Brunswick, NJ06-2002
Bachelor of Arts - History
Rutgers, The State University of New Jersey
New Brunswick, NJ06-1997
Journalism
Emerson College
Boston, MAJournalism
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Teamwork and Collaboration
- Organizational Skills
- Relationship Building
- Problem-solving abilities
- Interlibrary loaning
- Self Motivation
- Time Management
- Reliability
Certification
- Licensed Clinical Social Worker (FL)
- Third degree Black Belt in Taekwondo
Languages
Spanish
Limited
References
References available upon request.
Timeline
Circulation Manager
Sanibel Public Library
02.2023 - Current
Bookseller/Shipping and Receiving Clerk
Books & Books
04.2016 - 05.2022
Lead Bookseller
Women & Children First
09.2012 - 07.2015
School Social Worker
Newark Public Schools
09.2005 - 06.2009
MSW - Social Work
Rutgers University- School of Social Work
Bachelor of Arts - History
Rutgers, The State University of New Jersey
Journalism
Emerson College
Journalism
University of Illinois At Urbana-Champaign
Similar Profiles
Ashauna CofferAshauna Coffer
Page at Indianapolis Public Library/Central LibraryPage at Indianapolis Public Library/Central Library
Joaquin PinedaJoaquin Pineda
Shipping and Receiving Manager at Sanibel Harbour Marriott Resort & SpaShipping and Receiving Manager at Sanibel Harbour Marriott Resort & Spa
Chloe FisherChloe Fisher
Youth Services Librarian at Saratoga Springs Public LibraryYouth Services Librarian at Saratoga Springs Public Library
Paul GarzaPaul Garza
General Manager of Operations at Pro Window Cleaning Services LLCGeneral Manager of Operations at Pro Window Cleaning Services LLC
Kaylee LivingstonKaylee Livingston
Receptionist/Head Bookkeeper at Holmes & Young P.A.Receptionist/Head Bookkeeper at Holmes & Young P.A.