EDEN VALENCIA
Lula,Georgia
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with 9 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
9
9
years of professional experience
Work History
Automotive Technician
Fenski Automotive Center
07.2023 - Current
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
07.2022 - 07.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Service Manager
Fenski Automotive Center
04.2019 - 04.2022
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
General Maintenance Technician
Goodyear Tire And Service Center
08.2014 - 01.2019
- Increased efficiency of maintenance tasks by implementing preventive measures and routine inspections.
- Improved equipment lifespan through regular servicing, cleaning, and optimization of performance settings.
- Reduced repair costs by accurately diagnosing issues and promptly performing necessary repairs.
- Enhanced workplace safety by identifying potential hazards and implementing corrective actions in a timely manner.
- Trained new maintenance staff on company policies, procedures, and best practices for optimal job performance.
Education
No Degree - Automotive Technology
Lanier Technical College
Oakwood, GASkills
- Calibration Understanding
- Electrical Failure Repairs
- Customer Service
- Vehicle Inspection
- Job Scheduling
- Preventive Maintenance
- Estimating Work
- Purchasing Parts and Inventory
Timeline
Automotive Technician
Fenski Automotive Center
07.2023 - Current
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
07.2022 - 07.2023
Service Manager
Fenski Automotive Center
04.2019 - 04.2022
General Maintenance Technician
Goodyear Tire And Service Center
08.2014 - 01.2019
No Degree - Automotive Technology
Lanier Technical College
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