Accomplished Office Manager with a proven track record at Perfectly Loved TLC, showcasing exceptional leadership and customer engagement skills. Expert in Microsoft Office Software, adept at managing high-stress situations and fostering customer loyalty. Demonstrated ability to enhance office operations and team collaboration, contributing to increased efficiency and positive client feedback.
Hi, I’m
Eden Walker
Receptionist/Customer Service
Morrilton,AR
Summary
Overview
7
years of professional experience
Work History
Perfectly Loved TLC
Office Administrator
07.2023 - Current
Job overview
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized, facilitated and participated in community service efforts.
Self-Employed
Stay at Home Mom
01.2020 - 05.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help.
TTEC
Customer Service Representative
08.2017 - 01.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
University of Arkansas Community College-MorriltonMorrilton, AR
Certificate of General Education from General Education
01.2019
University Overview
Wonderview High SchoolHattieville, AR
High School Diploma
05.2016
University Overview
- Honoree of Wonderview High School
- Valedictorian and Class President of Wonderview class of 2016
- 3.9 GPA
Skills
- Time Management
- Office Management
- Leadership
- Customer Engagement
- Verbal Communication
- Telephone reception
- Payroll
- Calendar Management
- Expert in Microsoft Office Software
Quote
It is never too late to be what you might have been.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Office Administrator
Perfectly Loved TLC
07.2023 - Current
Stay at Home Mom
Self-Employed
01.2020 - 05.2023
Customer Service Representative
TTEC
08.2017 - 01.2020
University of Arkansas Community College-Morrilton
Certificate of General Education from General Education
Wonderview High School
High School Diploma
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