Eden Watson
Independent Adjuster
Texarkana,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle Property, Liability, Contents and Auto claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with various brokers to gain details for processing claims. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Motivated Adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 2 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
15
15
years of professional experience
22
22
Certifications
1
1
Language
Work History
Independent Adjsuter
Gopher Claims LLC
12.2022 - Current
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
- Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
- Reviewed and utilized financial statements to adjust moderately-sized business interruption losses subject to claims and potential payouts.
- Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Documented all investigation activity and presented reports to management.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Organized, planned and documented materials for property/contents claims.
Independent Insurance Adjuster
Pilot Catastrophe Services
08.2023 - 10.2023
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Maintained suspicious claims database and prepared reports for supervisors.
- Organized, planned and documented materials for property/contents claims.
- Documented all investigation activity and presented reports to management.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Substantiated legitimate claims and denied unjustified claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Researched claims and incident information to deliver solutions and resolve problems.
- Maintained contact with claimants and attorneys to determine treatment status.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Sales
Stonewater Roofing
02.2022 - 11.2022
- Wrote sales slips and sales contracts.
- Surpassed monthly sales goals through innovative sales techniques.
- Developed sales strategy to meet established sales objectives.
- inspected roofs for damage, following a storm
- completed sales contracts with homeowners
- built relationships with homeowners, insurance companies and local field adjusters during a loss that occurred
Administrative Clerk
Jcb Construction
05.2013 - 01.2022
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Proofread and edited professional documents to fix errors.
- Utilized productivity tools to complete tasks and improve performance.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Arranged meetings and appointments and updated records to assist management.
- Identified communication channels to set roadmap to distribute information.
- Composed inter-office correspondence and provided product and service information to customers.
- Conducted research to assist with routine tasks and special projects.
- Offered technical support and troubleshot issues to enhance office productivity.
Auto Collision Estimator
Team USA Collision
01.2009 - 04.2013
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Evaluated subcontractor bids to obtain best value for projects.
- Analyzed plans and specifications to identify scope and cost of projects.
- Monitored project progress to identify and address changes in project scope or budget.
- Prepared bids and proposals to submit to clients and secure new business.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
Education
Texas All-lines Adjuster Course - Insurance
The Adjuster School
Texarkana 05.2001 -
High School Diploma -
Waxahachie High School
Waxahachie, TX 05.2001 -
Skills
Damage Assessment
Technical Knowledge
Claims Investigation
Policy Interpretation
Insurance Policy Coverage Knowledge
Risk Assessment
Claims Processing
Automobile Claims Specialist
CCC Reports
Policy Investigations
Familiar With Fraud Statutes
Casualty and Property Loss
Risk Management
Advanced Computer Skills
Database Management
Advanced Oral and Written Communication Skills
Report Writing
Data Analysis
Caseload Management
Innovation and Creativity
Regulatory Compliance
Sales Background
Coverage Assessments
Property Valuation
Record Preparation
North Carolina Claims Adjuster License
Maine Claims Adjuster License
Georgia Claims Adjuster License
Texas Claims Adjuster License
New Mexico Claims Adjuster License
Nevada Claims Adjuster License
Montana Claims Adjuster License
Wyoming Claims Adjuster License
Minnesota Claims Adjuster License
Louisiana Claims Adjuster License
Arkansas Claims Adjuster License
Mississippi Claims Adjuster License
South Carolina Claims Adjuster License
West Virginia Claims Adjuster License
Indiana Claims Adjuster License
Highly Motivated
Best Practices Implementation
Certification
California Fair Claims Training - Pilot Catastrophe
References
Stacy Brophy - Chella Roofing - Owner - known 8 years - 9032782821
Donna Haught - Big Dawg Logistics - Owner - known 9 years - 9038260833
Kayla Sprawls - Honeys Helping Hands - Owner- known 9 years - 4302007253
Timeline
Outside Auto Adjuster Academy Training - Pilot Catastrophe
02-2024
Pilot's California Earthquake Certification Training -Pilot Catastrophe
12-2023
Contents Training - Pilot Catastrophe
10-2023
California Fair Claims Training - Pilot Catastrophe
09-2023
ServiceSkill: The Service Mentality Training - Pilot Catastrophe
09-2023
Condo Training - Pilot Catastrophe
09-2023
Independent Insurance Adjuster
Pilot Catastrophe Services
08.2023 - 10.2023
Property Customer Experience 1 Training - Pilot Catastrophe
08-2023
Identification of Building Materials Training - Pilot Catastrophe
08-2023
NextGen Property Training - Pilot Catastrophe
08-2023
Xactimate 28 - Basics of Xactimate for Property Claims Training - Pilot Catastrophe
08-2023
Settle Assist and Quality Assist Training - Pilot Catastrophe
08-2023
X1 Sketching, Material supply warehouse pricing, FNOL Training - Pilot Catastrophe
08-2023
Xactimate 28 - Property Estimating in Xactimate Training - Pilot Catastrophe
08-2023
Allstate Auto How to Handle Advance Charges Training - Pilot Catastrophe
07-2023
Allstate Auto Knowledge Library Training - Pilot Catastrophe
07-2023
Allstate Auto Adjusting Tips Training - Pilot Catastrophe
07-2023
California SIU Anti-Fraud Training - Pilot Catatrophe
07-2023
Xactimate Training - the Adjuster school
07-2023
Inside Adjuster Academy Training - Pilot Catastrophe
04-2023
Louisiana Handbook for Adjusting Catastrophe Claims Training - Pilot Catastrophe
04-2023
Installing Citrix Workspace Training - Pilot Catastrophe
03-2023
Damage Identification Training - Pilot Catastrophe
03-2023
Independent Adjsuter
Gopher Claims LLC
12.2022 - Current
Sales
Stonewater Roofing
02.2022 - 11.2022
Administrative Clerk
Jcb Construction
05.2013 - 01.2022
Auto Collision Estimator
Team USA Collision
01.2009 - 04.2013
Texas All-lines Adjuster Course - Insurance
The Adjuster School
05.2001 -
High School Diploma -
Waxahachie High School
05.2001 -