Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eden Woods

Hoover

Summary

Dynamic Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management in order to provide a hospitable and inclusive environment. Known for reliability and proactive approach to improving service standards.

Currently seeking new opportunities to gain hands on experience within a hospital setting as I segue from the retail world into a medical profession.

Overview

10
10
years of professional experience

Work History

Customer Experience Manager

Victoria's Secret & PINK
10.2020 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.

Library Student Aide

Fairhope Public Library
05.2015 - 06.2019
  • Improved user satisfaction by assisting patrons in finding materials, using computers, and answering inquiries.
  • Collaborated with fellow aides to maintain a clean, organized, and welcoming library space for all users.
  • Facilitated access to technology resources by setting up computers, troubleshooting issues, and instructing patrons on proper usage.
  • Promoted a positive learning environment with effective communication and interpersonal skills while interacting with diverse patrons.
  • Streamlined check-in and check-out processes for efficient circulation of library materials.

Sound Technician

Theatre 98
12.2018 - 02.2019
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Increased efficiency of sound checks by promptly identifying and addressing technical issues.
  • Worked closely with lighting technicians to create immersive experiences that combined both visual and auditory elements effectively.
  • Developed customized solutions for unique performance spaces, allowing artists to deliver their best possible performances under challenging conditions.
  • Adapted quickly to unexpected changes during live events, ensuring seamless transitions between acts or scenes without compromising sound quality.

Education

No Degree - Mechanical Engineering

The University of Alabama
Tuscaloosa, AL

No Degree - Radiologic Technology

Jefferson State
Birmingham, AL
05-2027

Skills

  • Data analytics
  • Performance evaluations
  • Team recruiting and hiring
  • Product lifecycle management
  • Cross-functional collaboration
  • Radio Frequency Identification (RFID) Technology
  • Asset Protection

Timeline

Customer Experience Manager

Victoria's Secret & PINK
10.2020 - Current

Sound Technician

Theatre 98
12.2018 - 02.2019

Library Student Aide

Fairhope Public Library
05.2015 - 06.2019

No Degree - Mechanical Engineering

The University of Alabama

No Degree - Radiologic Technology

Jefferson State

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