Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eden Nicole Hill

Summary

Dynamic professional with extensive experience in the consumer services industry and a proven track record in negotiation and sales. Proficient in ADP Payroll and Microsoft Word, combining technical skills with strong interpersonal abilities to drive results. A solid foundation in entrepreneurship, complemented by a graduate degree in Cosmetology from Paul Mitchell the School-Memphis, enhances the capacity to deliver exceptional service and foster client relationships. Committed to leveraging expertise to contribute effectively within a fast-paced environment.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Professional Athlete/Warehouse Packer

Nike Warehouse
08.2021 - 09.2024
  • Loading boxes and containers onto the conveyor.
  • Ensuring quantities match requested customer order levels.
  • Supporting VAS activities based on customer orders.
  • Using RF devices to scan/complete material movements in the system.
  • Promoted the importance of sportsmanship, discipline, and teamwork both on and off the field to uphold the reputation of the organization.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Package Handler/Delivery Driver

Unites Parcel Service (UPS)
05.2018 - 07.2021
  • Followed safety regulations to maintain safe work environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Outside Sales/Account Representative Training Director

Midsouth Accessories/General Motors (GM)
09.2006 - 04.2018
  • Outside Sales/Training Representative - GM Automotive Accessories
  • 81 GM Dealerships from Paducah, KY; West TN; and MS in my territory
  • Trained sales personnel on proper procedure to sale accessories at time of car purchase
  • Delivered catalogs with brochures and/or current GM promotions to GSM & PM
  • Reported into supervisor daily to include routes made, dealer correspondence, marketing ideas, sales quota and expense reports
  • Numbers doubled 1st quarter & I always achieved goal or hit above promo
  • Achieved high levels of customer retention by proactively monitoring account health and addressing potential issues before they escalated.
  • Streamlined the onboarding process for new hires, reducing time-to-productivity and increasing overall team efficiency.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.

Office/Property Manager

Baker Properties, LLC
06.1996 - 08.2006
  • Managed accounts payable, accounts receivable, any collections, payroll and taxes
  • Managed ALL correspondence MHA & THDA
  • Personal Assistant to the Owner
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Education

Graduate - Cosmetology/Cosmetologist, General

Paul Mitchell the School-Memphis
01.2013

Skills

  • Client relations management
  • Customer service expertise
  • Client retention initiatives
  • Client relationship management in sales
  • Effective communication
  • Automotive expertise
  • Warranty management
  • Customer relationship follow-up
  • Conducting due diligence
  • Willingness to learn
  • Personal accountability

Certification

Certified & Licensed Cosmetologist

#166742 Expiration Date 5.31.26

Timeline

Professional Athlete/Warehouse Packer

Nike Warehouse
08.2021 - 09.2024

Package Handler/Delivery Driver

Unites Parcel Service (UPS)
05.2018 - 07.2021

Outside Sales/Account Representative Training Director

Midsouth Accessories/General Motors (GM)
09.2006 - 04.2018

Office/Property Manager

Baker Properties, LLC
06.1996 - 08.2006

Graduate - Cosmetology/Cosmetologist, General

Paul Mitchell the School-Memphis

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Eden Nicole Hill