Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eder Berganza

Los Angeles,CA

Summary

A seasoned professional with a proven track record at Uber, I excel in time management and customer service, ensuring safe and punctual transportation. My expertise in route planning and defensive driving has significantly enhanced client satisfaction and safety, making me a reliable asset to any team.

Overview

22
22
years of professional experience

Work History

Driver

Uber
04.2015 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Reduced delivery times with careful planning and route optimization.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Minimized liability by consistently following road rules when driving.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.

Pool Technician

Samuel Martinez
03.2010 - 04.2015
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Ensured client retention with consistent delivery of high-quality pool maintenance services.
  • Assembled and disassembled filters for pool openings, closings and repairs.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
  • Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Maintained clean, safe and appropriately stocked company vehicle.
  • Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
  • Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
  • Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
  • Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.
  • Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
  • Educated customers in proper pool operation and maintenance.
  • Completed timely repair projects to minimize downtime for clients'' pools and spas.
  • Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
  • Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
  • Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
  • Prevented health hazards by identifying potential risks during routine inspections and taking corrective action as needed.
  • Conducted pool safety inspections and reported unresolved issues immediately.
  • Reduced overall expenses through diligent monitoring of chemical usage to prevent overuse or waste while still achieving desired results.
  • Reduced equipment downtime by performing timely repairs on pumps and heaters.
  • Increased service coverage area by efficiently managing route planning and time management.
  • Fostered strong relationships with clients, leading to increase in referral-based business.
  • Enhanced customer satisfaction by providing detailed maintenance guidance and support.
  • Boosted client retention through reliable and professional service, exceeding expectations.
  • Conducted in-depth assessments of pool systems to identify and address potential issues before they escalated.
  • Ensured pools met health and safety standards by conducting regular chemical balance tests.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.

Prep Cook

Aramark
06.2007 - 02.2010
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Planned menus for different events, seasons and customer requests.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Adjusted recipes based on ingredient availability or customer request.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Monitored food quality and presentation to maintain high standards.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Assisted in creating new menu items, leading to increase in customer interest and sales.
  • Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
  • Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
  • Supported team to meet strict health and safety standards, resulting in zero violations during tenure.
  • Minimized cross-contamination risks by diligently organizing food storage and prep areas.
  • Strengthened supplier relations by accurately tracking and reporting ingredient usage patterns.
  • Fostered positive team atmosphere, aiding in training of new kitchen staff.
  • Maintained sharp and functional kitchen tools, directly impacting quality and speed of food preparation.
  • Enhanced customer experience by contributing to creation of visually appealing dish presentations.
  • Ensured consistent food quality by strictly following recipes and presentation standards.
  • Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
  • Conserved resources by utilizing proper portion control techniques during meal preparation.
  • Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.

Dishwasher

Monterey Hills Steakhouse
02.2006 - 06.2007
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Monitored dishwashing machines for proper functioning.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
  • Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
  • Fostered collaborative work environment, sharing best practices with new team members for maintaining high standards of kitchen cleanliness.
  • Improved safety in kitchen by properly handling and storing cleaning chemicals and supplies.
  • Facilitated smooth kitchen operations, promptly addressing any malfunctions with dishwashing equipment to prevent downtime.
  • Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
  • Contributed to inventory management by reporting low supplies of cleaning agents and dishware to management.
  • Optimized cleaning processes, experimenting with different detergents and wash cycles to achieve superior cleanliness.
  • Enhanced equipment longevity, performing routine checks and maintenance on dishwasher to ensure optimal performance.
  • Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.

Pool Technician

Samuel Martinez
03.2002 - 02.2005
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Ensured client retention with consistent delivery of high-quality pool maintenance services.
  • Assembled and disassembled filters for pool openings, closings and repairs.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
  • Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.
  • Maintained clean, safe and appropriately stocked company vehicle.
  • Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
  • Educated customers in proper pool operation and maintenance.
  • Completed timely repair projects to minimize downtime for clients'' pools and spas.
  • Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
  • Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
  • Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
  • Implemented client feedback system to gather insights and improve service quality continuously.
  • Customized treatment plans for each pool, taking into account specific needs and client preferences.
  • Ensured pools met health and safety standards by conducting regular chemical balance tests.
  • Increased service coverage area by efficiently managing route planning and time management.
  • Negotiated with suppliers for better pricing on chemicals and parts, benefitting company's bottom line.

Education

High School Diploma -

Victory High School
Van Nuys, CA
06.2001

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Problem-Solving
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • City and non-city driving
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Traffic laws knowledge
  • Safety Protocols
  • Defensive Driving
  • Vehicle Inspection
  • Safety Management
  • Route Planning
  • Driving in Adverse Conditions
  • Vehicle inspections
  • Transportation
  • Traffic Law Observation
  • Vehicle Maintenance
  • Passenger transportation
  • Relationship Building
  • Accident Prevention
  • Adaptable driving techniques
  • Heavy Lifting
  • Confidentiality understanding
  • Fuel Efficiency
  • Route Determination
  • Materials Transport
  • Passenger Assistance
  • Language Fluency
  • Staff Development
  • Multitasking Abilities
  • Self Motivation
  • Teamwork and Collaboration
  • Effective Communication
  • Passenger Safety
  • Decision-Making
  • Attention to Detail
  • Active Listening
  • Team Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Driver

Uber
04.2015 - Current

Pool Technician

Samuel Martinez
03.2010 - 04.2015

Prep Cook

Aramark
06.2007 - 02.2010

Dishwasher

Monterey Hills Steakhouse
02.2006 - 06.2007

Pool Technician

Samuel Martinez
03.2002 - 02.2005

High School Diploma -

Victory High School

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Eder Berganza