Eder Castro
Laveen,AZ
Summary
Dedicated and detail-oriented Field Technician with 9 years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
12
12
years of professional experience
Work History
Warehouse Manager
ITG
Mesa , AZ
06.2019 - Current
- Communicated regularly with other departments regarding supply chain activities.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
Handy Person
Self-employeed
Phoenix , AZ
06.2019 - Current
- Installed plumbing fixtures, including sinks, toilets, bathtubs and showers.
- Performed minor repairs, such as replacing light bulbs, patching walls and repairing door hinges.
- Replaced faulty wiring in electrical circuits and outlets.
- Repaired damaged doors by replacing hinges, locksets or frames when necessary.
- Installed shelving units for storage purposes.
- Installed cabinets, countertops, appliances and other fixtures in kitchens and bathrooms.
- Patched holes in ceilings and walls using spackling paste or joint compound.
- Assembled furniture from flat packs.
- Operated a variety of hand tools and power tools for various maintenance activities.
- Repaired electrical wiring, plumbing fixtures, and other mechanical systems as needed.
Field Technician Supervisor
Medley Communications
Tempe , AZ
09.2016 - 02.2019
- Monitored technician performance and provided feedback and coaching.
- Created and implemented procedures for testing, troubleshooting, and repairing telecom systems.
- Developed training plans for new employees in the field.
- Performed quality assurance checks on completed installations.
- Resolved escalated customer complaints regarding telecom services or equipment issues.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
General Manager of Food Service
Chipotle
Scottsdale , AZ
09.2012 - 05.2017
- Scheduled staffing levels according to expected business volume on a daily basis.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Resolved customer complaints in a timely manner.
- Trained and supervised staff members in all aspects of restaurant operations.
- Provided ongoing training for new employees on safe food handling practices.
- Tracked costs associated with food production to maintain profit margins.
Education
High School Diploma -
East Valley Institute of Technology
Mesa, AZ05-2008
Skills
Communication
Time management
Leadership
Decision-Making
Organization
Teamwork
Languages
Spanish
Professional
English
Professional
Timeline
Warehouse Manager
ITG
06.2019 - Current
Handy Person
Self-employeed
06.2019 - Current
Field Technician Supervisor
Medley Communications
09.2016 - 02.2019
General Manager of Food Service
Chipotle
09.2012 - 05.2017
High School Diploma -
East Valley Institute of Technology
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