Eder Copado
Southern California Gas Company
HEMET,CA
1
Language
22
years of professional experience
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
ETR
15 Years 3 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
Customer Service Representative
4 Years 7 Months- Assisted customers with inquiries and service requests regarding natural gas services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Coordinated service appointments between customers and field technicians efficiently.
- Educated customers on safety procedures related to natural gas usage and emergencies.
- Maintained accurate records of customer interactions in company database systems.
- Processed billing inquiries and adjustments for customer accounts promptly and accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
Fire Sprinkler Systems Installer
1 Year 11 Months- Installed fire sprinkler systems in compliance with safety regulations and standards.
- Installed fire sprinkler systems in accordance with local codes and regulations.
- Conducted inspections of fire protection systems for functionality and code adherence.
- Inspected existing fire sprinkler systems for compliance with safety standards.
- Diagnosed issues in existing systems and performed necessary repairs or adjustments.
- Repaired defective equipment such as sprinklers, pumps and valves.
- Diagnosed problems with existing systems using appropriate tools such as meters and test equipment.
- Provided training to junior installers on equipment use and safety protocols.
- Collaborated with contractors to ensure proper installation and integration of systems.
- Communicated effectively with clients regarding system features and maintenance needs.
- Maintained records related to inspections, testing, maintenance and repairs of fire suppression systems.
- Cut and threaded pipes to ensure proper fit for fire sprinkler installations.
- Cut various pipe sizes to meet installation requirements for fire systems.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Inspected installations to repair leaks and make adjustments to pipes.
- Verified and gathered measurements to determine proper piping sizes.
- Conducted regular maintenance checks on existing fire sprinkler systems in order to detect any potential problems before they become serious issues.
- Performed tests on newly installed systems to ensure proper operation.
- Supervised apprentices during various phases of the installation process.
- Inspected work sites for potential hazards and damage before installation.
- Complied with safety protocols at all times while performing tasks related to the installation and maintenance of a variety of different types of fire protection equipment.
- Inspected work sites for potential hazards and damage before installation.
Education
High School Diploma
- M.E.Ch.A Member, 1998-2001
- Striker for San Jacinto High School Varsity Soccer team, 1998-2001 (All League Award 1st Team, All CIF-1st Team, Best offensive player 2000 and 2001, All CIF Honorable Mention 1998)
- Journalism Club 2001- Sports Journalist
Skills
Fire protection systems
System installation
Safety compliance
System diagnostics
Equipment maintenance
Technical training
Task prioritization
Effective communication
Customer service
Attention to detail
Calm under pressure
Languages
Spanish
Native/ Bilingual
Timeline
ETR
Southern California Gas Company
01.2011 - 04.2026Read More
Customer Service Representative
Southern California Gas Company
06.2006 - 01.2011Read More
Fire Sprinkler Systems Installer
Southland Fire Protection
06.2004 - 05.2006Read More
San Jacinto High School
High School Diploma
Read More