Customer-focused professional with proven leadership experience. Expertise in communication, organization, and problem-solving. Demonstrated ability to enhance customer satisfaction and drive team performance.
Overview
8
8
years of professional experience
Work History
Head of school services
Universidad Tecnologica de Matamoros
H. Matamoros
2017.02 - 2025.02
Provided daily support and guidance to students and families, ensuring excellent service.
Processed and maintained accurate students' records and documentation.
Supervised and trained staff, improving efficiency, and teamwork.
Organized events and presentations, engaging with large groups and building trust.
Education
Bachelor of Science - Engineering
Universidad Tecnologica De Matamoros
H. Matamoros, Tamaulipas, MX
2024-08
Bachelor of Arts - Education
Escuela Normal Particular Gregorio Torres Quintero
H. Matamoros, Tamaulipas, MX.
2016-12
Skills
Customer service and client support
Team leadership and training
Problem solving under pressure
Record keeping and data entry
scheduling and organization
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Head of school services
Universidad Tecnologica de Matamoros
2017.02 - 2025.02
Bachelor of Science - Engineering
Universidad Tecnologica De Matamoros
Bachelor of Arts - Education
Escuela Normal Particular Gregorio Torres Quintero
Head of Consulting Services, Chairman & Managing Director at Innovation Enablers & Consultants (IEC), Management Systems ConsultingHead of Consulting Services, Chairman & Managing Director at Innovation Enablers & Consultants (IEC), Management Systems Consulting
School Psychologist, Head of Counselling Services at Rouse Hill Anglican CollegeSchool Psychologist, Head of Counselling Services at Rouse Hill Anglican College