Customer-focused professional with proven leadership experience. Expertise in communication, organization, and problem-solving. Demonstrated ability to enhance customer satisfaction and drive team performance.
Overview
8
8
years of professional experience
Work History
Head of school services
Universidad Tecnologica de Matamoros
H. Matamoros
02.2017 - 02.2025
Provided daily support and guidance to students and families, ensuring excellent service.
Processed and maintained accurate students' records and documentation.
Supervised and trained staff, improving efficiency, and teamwork.
Organized events and presentations, engaging with large groups and building trust.
Education
Bachelor of Science - Engineering
Universidad Tecnologica De Matamoros
H. Matamoros, Tamaulipas, MX
08-2024
Bachelor of Arts - Education
Escuela Normal Particular Gregorio Torres Quintero
H. Matamoros, Tamaulipas, MX.
12-2016
Skills
Customer service and client support
Team leadership and training
Problem solving under pressure
Record keeping and data entry
scheduling and organization
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Head of school services
Universidad Tecnologica de Matamoros
02.2017 - 02.2025
Bachelor of Science - Engineering
Universidad Tecnologica De Matamoros
Bachelor of Arts - Education
Escuela Normal Particular Gregorio Torres Quintero
Assistant Teacher Volunteer at Universidad Tecnologica De La Habana Jose A. EchevAssistant Teacher Volunteer at Universidad Tecnologica De La Habana Jose A. Echev
Catedrático Externo de Legislación Laboral y Comercial at UNIVERSIDAD PEDAGOGICA Y TECNOLOGICA DE COLOMBIACatedrático Externo de Legislación Laboral y Comercial at UNIVERSIDAD PEDAGOGICA Y TECNOLOGICA DE COLOMBIA