Eder Isaac Quintero Hernandez
Ohio City,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Untitled
Warehouse Cubed
Alum Creek, OH
03.2024 - Current
- Professional in computer systems administration with one year of experience as well as in problem solving on apps and user assistance and with experience in call centers with one year of experience, ability to work in a team, attention to detail and excellent customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Team Leader
Teleperformance
Mexico, MEXICO
01.2022 - 08.2023
- I handled an average of 100 calls per day, providing assistance and resolving customer queries effectively.
I used Excel to record interactions and manage customer information.
I achieved 90% customer satisfaction, exceeding the objectives set by the company.
I collaborated with the team to identify areas for improvement in the service, contributing to the implementation of new strategies. - Provided coaching and guidance to call center team members on customer service skills.
Education
GED -
University of The Valley of Mexico
Mexico06-2018
Skills
- Friendly, Positive Attitude
- Collaboration
- Verbal Communication
- MS Office
- Customer Service
- Organization
Languages
Spanish
Professional
English
Elementary
Certification
- Certificate in computing and systems
Timeline
Untitled
Warehouse Cubed
03.2024 - Current
Call Center Team Leader
Teleperformance
01.2022 - 08.2023
GED -
University of The Valley of Mexico
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