Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Eder Isaac Quintero Hernandez

Ohio City,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Untitled

Warehouse Cubed
Alum Creek, OH
03.2024 - Current
  • Professional in computer systems administration with one year of experience as well as in problem solving on apps and user assistance and with experience in call centers with one year of experience, ability to work in a team, attention to detail and excellent customer service
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Call Center Team Leader

Teleperformance
Mexico, MEXICO
01.2022 - 08.2023
  • I handled an average of 100 calls per day, providing assistance and resolving customer queries effectively.
    I used Excel to record interactions and manage customer information.
    I achieved 90% customer satisfaction, exceeding the objectives set by the company.
    I collaborated with the team to identify areas for improvement in the service, contributing to the implementation of new strategies.
  • Provided coaching and guidance to call center team members on customer service skills.

Education

GED -

University of The Valley of Mexico
Mexico
06-2018

Skills

  • Friendly, Positive Attitude
  • Collaboration
  • Verbal Communication
  • MS Office
  • Customer Service
  • Organization

Languages

Spanish
Professional
English
Elementary

Certification

  • Certificate in computing and systems

Timeline

Untitled

Warehouse Cubed
03.2024 - Current

Call Center Team Leader

Teleperformance
01.2022 - 08.2023

GED -

University of The Valley of Mexico

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Eder Isaac Quintero Hernandez