Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
EDERNEE HENNINGS

EDERNEE HENNINGS

FORT EISENHOWER,Georgia

Summary

Highly efficient Administrative Professional offering 13 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

Overview

13
13
years of professional experience

Work History

Patient Care Coordinator

Athletico Physical Therapy
Augusta, Georgia
11.2023 - Current
  • I successfully revitalized clinic operations, significantly increasing patient flow from 65% to 90%. Implementing strategies that improved scheduling efficiency accommodated patients and referrals within 24 hours. Developing more robust relationships with key clients, including workman's compensation providers and lawyers, was instrumental in generating a substantial boost in business from these critical segments.
  • "I strategically hired and trained two new aides to support our physical therapist, which greatly enhanced the overall efficiency of our clinic. I also implemented training programs to empower these aides for success and to foster positive customer relationships. As a result, our clinic is now one of the top three busiest physical therapy clinics among sister clinics in the Augusta area. We have seen a remarkable 78% increase in new clients, which has led to 92% growth in our client base."
  • "I implemented a scheduling system that prioritized our most important patients within 24 hours and regular patients within 48 hours. As a result, we saw a whopping 78% increase in new patients, a testament to our clinic's unwavering commitment to delivering prompt and quality care."
  • I assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.

Emergency Department Administration

INOVA
MOUNT VERNON , VA
12.2021 - Current
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Interviewed patients to complete case histories and intake forms.
  • Arranged hospital admissions for patients as required.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Coordinated with admission team to schedule admission and recruitment programs.

Registered Behavior Technician

Behavior Frame Work
Fort Belvoir, VA
08.2021 - 01.2023
  • Collected and analyzed data and monitored the progress and efficacy of individualized treatment plans.
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
  • Identified and addressed individual problems using clinical team recommendations and solutions.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.

Office Administration Assistant

Red Gate Group
Savannah, GA
08.2016 - 10.2020
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Answered phone calls and welcomed visitors to office.

Education

Bachelor of Science - Health Administration

Florida State University
Tallahassee, FL
05.2001

Associate of Science - Human Resource Associate's Degree

Jacksonville University
Jacksonville, FL
05.1997

Skills

  • Leadership
  • Customer Relationship Management
  • Problem-Solving
  • Time Management
  • Business office administration
  • Database coordination
  • Administrative supervision
  • Multitasking ability
  • Documentation
  • Claims Processing

Languages

Spanish
Professional

References

References available upon request.

Timeline

Patient Care Coordinator

Athletico Physical Therapy
11.2023 - Current

Emergency Department Administration

INOVA
12.2021 - Current

Registered Behavior Technician

Behavior Frame Work
08.2021 - 01.2023

Office Administration Assistant

Red Gate Group
08.2016 - 10.2020

Bachelor of Science - Health Administration

Florida State University

Associate of Science - Human Resource Associate's Degree

Jacksonville University

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EDERNEE HENNINGS