Ederson Vega-Torres
La Puente,CA
Summary
Detail-oriented customer support professional with experience in team coordination and high-volume customer interactions. Proven ability to manage calls, resolve member concerns, and maintain accurate documentation while adhering to policies and procedures. Skilled in CRM systems, scheduling tools, and workflow prioritization, with a strong commitment to professionalism, confidentiality, and patient-centered service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Reborn Cabinets
Anaheim, CA
11.2019 - 10.2025
- Managed daily operations and supervised a team, ensuring high performance and seamless service delivery in a fast-paced environment, supporting organizational goals and collaborative workflows.
- Ensured adherence to company policies and procedures, maintaining high standards of compliance and consistency in service outcomes.
- Coached and trained team members to improve performance and customer service, enhancing overall team effectiveness and communication quality with internal and external stakeholders.
- Utilized CRM and scheduling tools to streamline daily operations, improving organizational efficiency and reducing backlog times through strong attention to detail and prioritization skills.
- Resolved customer complaints and concerns in a timely, professional manner, demonstrating excellent phone etiquette, clear communication, and a commitment to customer satisfaction.
Sales Representative
Legacy Enterprises
Mission Viejo, CA
10.2018 - 11.2019
- Established and maintained relationships with clients to drive sales and promote brand loyalty.
- Collaborated with cross-functional teams to deliver exceptional customer service and resolve any issues or concerns.
- Delivered persuasive sales presentations to effectively communicate product value and features.
Customer Service Representative
Alta Resources
Brea, CA
04.2017 - 10.2018
- Assisted customers with product inquiries, order placement, and account management through phone, email, and live chat support.
- Resolved customer complaints and concerns in a professional and timely manner, resulting in a 95% satisfaction rate.
- Provided technical support for customers experiencing issues with products or services, escalating complex cases to the appropriate team.
- Managed a high volume of incoming calls and emails, maintaining a positive and efficient customer service experience.
- Collaborated with cross-functional teams to improve processes and enhance customer satisfaction levels.
Instructional Aide
Rowland Unified School District
La Puente, CA
09.2015 - 11.2017
- Provided one-on-one or small group support to students with educational challenges.
- Monitored and supervised students during classroom activities and assignments.
- Collaborated with teachers to assess student progress and adjust instructional methods as needed.
Customer Experience Representative
Golden Corral
La Puente, CA
11.2015 - 03.2017
- Acted as the main point of contact for customers, providing excellent service and resolving any inquiries or issues in a timely and professional manner.
- Worked closely with shift managers to address customer concerns and operational issues.
- Managed transactions accurately and efficiently for cash, check and credit payments.
Education
Bachelor's of Business - Supply Chain Management and Operations
Cal State University Fullerton
Fullerton, CA12.2025
Skills
- Customer service and member support
- Professional Phone Etiquette
- Clear Verbal & Written Communication
- CRM Systems
- Microsoft Office
- Data Accuracy & System Updates
- Team Collaboration
- Training & Coaching Support
- Supervisor and leadership support
- Problem Solving & Critical Thinking
Timeline
Shift Supervisor
Reborn Cabinets
11.2019 - 10.2025
Sales Representative
Legacy Enterprises
10.2018 - 11.2019
Customer Service Representative
Alta Resources
04.2017 - 10.2018
Customer Experience Representative
Golden Corral
11.2015 - 03.2017
Instructional Aide
Rowland Unified School District
09.2015 - 11.2017
Bachelor's of Business - Supply Chain Management and Operations
Cal State University Fullerton