Joseph Ferrer
Seattle,WA
Summary
Dedicated and experienced Recreation professional with a passion for creating engaging recreational programs and activities. Skilled in supervising and motivating teams, coordinating facility operations, and ensuring the safety and enjoyment of participants. Proven ability to develop and implement innovative programming that caters to diverse age groups and interests. Strong leadership, communication, and organizational abilities, with a commitment to fostering a positive and inclusive recreational environment
Overview
8
8
years of professional experience
Work History
Recreation Attendant Intermediate
Seattle Parks & Recreation - GTLC
09.2019 - Current
- Welcome and provide information to teenagers, young adults, and other customers as theyenter establishments or call in, regarding the facility, programs, events, recreational activities, or any other ongoing activities within the facility or department.
- Educated students on proper use of equipment to minimize injuries and ensure a safe experience.
- Clarifies policies, procedures, and enrollment requirements for classes, program participation, or facility usage. Actively involves participants in resolving issues and addressing complaints according to program and operational policies and procedures.
- Gathers relevant fees through various payment methods such as cash, checks, credit cards, vouchers, or automatic debits. Utilizes a computerized registration system to record participant payments for activities, classes, programs, and schedules facility space rentals and meetings. Issues receipts, refunds, credits, or change to customers as needed. Prepares bank deposits for the collected receipts.
- At shift start and end, verifies cash drawer balances, ensuring accuracy and sufficient change. Maintains daily cash, credit, and debit card balances following set procedures. Generates and retrieves computerized or manual reports on program development, highlights, attendance, and other necessary reports as requested by the supervisor. Assists in report preparation and fulfills other requests for information. Collaborates with partners to create and distribute marketing materials for programs, events, facilities, and services.
- Proficient in clear and timely communication with both internal and external stakeholders through oral and written channels. Delivers accurate information promptly to colleagues, customers, and teammates. Demonstrates strong teamwork skills with a positive and welcoming "can do" attitude. Effectively collaborates with individuals from diverse backgrounds, including teens, young adults, and other customers, in a fast-paced environment.
- Processed reservations for parks, amenities and sports facilities, using Outlook and Microsoft/Teams.
Armed Security Officer
Ahtna Professional Services, Inc.
04.2023 - 04.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
Overnight Rec Attendant
Seattle Parks & Recreation - Garfield Comm. Center
06.2020 - 09.2020
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- In an overnight homeless shelter role, my duties involved providing assistance and support to residents, ensuring their safety and well-being throughout the night, conducting intake procedures, enforcing shelter rules and policies, addressing any conflicts or emergencies that arise, coordinating with social services and medical professionals as needed, and maintaining a clean and organized shelter environment to create a safe and welcoming space for individuals experiencing homelessness.
- My duties included thoroughly cleaning and disinfecting all communal areas and frequently touched surfaces, implementing strict hygiene protocols to prevent the spread of illness, replenishing supplies as needed, and ensuring that the shelter environment meets or exceeds health and safety standards to provide a clean and sanitary living space for residents.
Concession Stand Worker Lead
Observ
08.2016 - 01.2020
- As a lead concession stand worker, my responsibilities included supervising and training staff, managing inventory, scheduling, ensuring compliance with health and safety regulations, resolving customer complaints, coordinating with vendors, assisting with administrative tasks, and providing support and guidance to team members to optimize operations and enhance the customer experience.
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Responsible for greeting and serving customers with a friendly demeanor, accurately processing orders, preparing and serving food and beverages, handling cash transactions, maintaining cleanliness and organization, restocking inventory, ensuring adherence to health and safety regulations, assisting with opening and closing procedures, and providing prompt and courteous customer service.
- Proficient in accurately processing cash and credit transactions, counting and balancing cash drawers at the beginning and end of shifts, reconciling discrepancies, providing accurate change to customers, preparing bank deposits, and maintaining strict adherence to company cash handling policies and procedures.
Education
High School Diploma -
Benjamin Franklin High School
Seattle, WA06.2018
Skills
- Patience and Empathy
- Team player attitude
- Leadership Qualities
- Safety awareness
- Activity Scheduling
- Rental Facility Operation
- Strong Work Ethic
Timeline
Armed Security Officer
Ahtna Professional Services, Inc.
04.2023 - 04.2024
Overnight Rec Attendant
Seattle Parks & Recreation - Garfield Comm. Center
06.2020 - 09.2020
Recreation Attendant Intermediate
Seattle Parks & Recreation - GTLC
09.2019 - Current
Concession Stand Worker Lead
Observ
08.2016 - 01.2020
High School Diploma -
Benjamin Franklin High School
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