I am interested in bad movies, good music, game development, and video production
Eddie Fulton
Memphis,TN
Summary
Experienced librarian with a strong background in troubleshooting and analysis. Proficient in drafting and maintaining detailed service reports to ensure efficient operations. Known for being personable and customer-focused, with a genuine passion for fostering loyalty and satisfaction among library patrons. Dedicated professional consistently striving to provide exceptional service and support to enhance the overall library experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Public Service Specialist [Full-time]
Memphis Public Library
02.2023 - Current
- Planned, organized, marketed, and administered programs: Cordova Library Game Jam, Computer Building Demonstration, Fall Move Program, Cordova Coding Club and others
- Committees: Library Comic Con, Cordova Juneteenth Celebration, Game Development Committee, Fantasy Faire
- Executed tasks within time and budget constraints.
- Assisted in helping run other programs and keep data on customer questions and requests
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Positively engaged with customers and maintained professional appearance as company representative.
Public Service Specialist
Memphis Library
01.2022 - Current
- Assisted in helping run programs and keep data on customer questions and requests
- Ran a small game design program which included statistics on program attendees
- Provided basic computer assistance to help patrons access needed resources.
- Offered basic reference assistance to support information needs.
- Provided assistance and support to staff in regard to facility maintenance, security, and services.
- Marketed library's many services to visitors and patrons through active communication.
- Managed library materials for accurate record-keeping.
Data Intern
Urban Fellowship
01.2021 - 01.2022
- Worked with Memphis Metro Alarm department to help understand customer needs and desires
- Assisting with customer outreach and data collection
- Created copy for the new and updated website
- Acted as a consultant on a software acquisition
- Researched new methods for outreach
- Facilitated review and selection of data acquisition citations and applicable standards.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
Education
Bachelor's of Science - Computer Science: Software Systems, Business Administration
01.2020
- COMPUTC Member
- Capstone Project: Sheet Music Reader, I was the QA lead in charge of our testing methodology
Skills
- Google Drive Applications
- Customer Care
- Microsoft Office Desktop/365
- Notion
- Event Planning
- SQL
- Data Analysis
- C#
- Azure
- Big Query
- Game Development
- Problem-solving
Certification
- Facebook Certified Digital Marketing Associate, 03/01/20
- Google Data Analytics Professional Certificate, 07/01/22
- Generation USA - Digital Marketing Certification, 03/01/20
Committees
- Library Comic Con
- Cordova Juneteenth Celebration
- Game Development Committee
- Fantasy Faire
Programs
- Cordova Library Game Jam
- Computer Building Demonstration
- Fall Move Program
- Cordova Coding Club
Game Development
I volunteer my time helping indie developers with coding projects. I am also in the process of creating my own game development studio. I am currently working on the gameplay systems for a 3v3 3D Action game.
Interests
Timeline
Public Service Specialist [Full-time] - Memphis Public Library
02.2023 - Current
Public Service Specialist - Memphis Library
01.2022 - Current
Data Intern - Urban Fellowship
01.2021 - 01.2022
- Facebook Certified Digital Marketing Associate, 03/01/20
- Google Data Analytics Professional Certificate, 07/01/22
- Generation USA - Digital Marketing Certification, 03/01/20
University of Tennesse At Chattanooga - Bachelor's of Science, Computer Science: Software Systems, Business Administration
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