EDGAR ABRAMYAN
Sylmar,CA
Summary
Accomplished leader with experience in both business and clinical operations. Creating a positive company culture with a focus on developing high standards of practice, driving organizational quality, regulatory compliance, and care for internal and external customers. Motivational team leader with the ability to earn trust leading to high levels of employee and client satisfaction. Consistently leveraging both collaborative and decisive leadership to drive growth through strategic change, all while maintaining the focus on the overall client experience.
Overview
11
11
years of professional experience
Work History
Launch Service Manager
Rivian
07.2021 - Current
- Manage opening of new service centers in the West and Central Regions - overseeing everything from planning stages, training of team members, and final opening day
- Support ongoing operations of service centers - introducing streamlined processes, enhancing efficiency on site, and optimizing workflow
- Manage a team of 30 technicians, 2 assistant manager and 4 advisors - scheduling the team to support different locations as needed and promote continuous improvement
- Work closely with Regional Managers to track key performance indicators and create action plans for strategic growth.
- Monitored service performance metrics to identify areas of improvement.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Manager/General Manager
Tesla
08.2018 - 07.2021
- Supervised VSC operations for LA north, creating processes to help improve preparation of vehicles and improve the customer experience
- Created standard for Front of House and Back of House operations leading to more efficient workflow and increased client loyalty
- Supported Burbank, Van Nuys, and Bakersfield store operations to increase CSI and FRT
- Developed supervisors and technicians to prepare them for career growth.
- Directed all aspects of operations, including sales, marketing, finance, and customer service, ensuring alignment with organizational goals.
- Oversaw a team of 40+ employees and 4 Service managers providing leadership, guidance, and training to maximize performance and productivity.
- Analyzed financial data and market trends to identify opportunities for growth and cost optimization, leading to a 15% reduction in expenses.
- Established and maintained strong relationships with key stakeholders, including clients, vendors, and partners, to drive business expansion and enhance customer satisfaction.
- Implemented effective sales and marketing strategies, resulting in a 25% increase in customer acquisition and retention rates.
Sales Team Member
Loyalty Auto Group
01.2017 - 02.2018
- Built relationships with customers as the representative between the client and the dealer through the purchase of a vehicle
- Processed credit applications and filed all necessary paperwork
- Drove business growth through marketing campaigns and deals of the month
- Increased sales month over month and consistently performed in the top tier.
Administrator/Marketing Associate
SVA Hospice
08.2013 - 01.2017
- Acted as Community Clinical Liaison/ Administrator in Training for a 55 bed facility in Van Nuys
- Improved exiting doctor referrals by 35%
- Communicated with each department to improve quality care, family communication, and palliative care - scheduling appointments with hospitals, doctors and hospital representatives
- Conducted meetings with a variety of hospitals to increases census and revenue
- Some hospitals targeted were Verdugo Hills, Glendale Adventist, Glendale Memorial, Cedars Sinai, Sherman oaks, Encino, and Mission Community.
Education
Licensed Vocational Nurse (LVN) -
06.2013
Associates Degree -
Skills
- New Hire Onboarding
- Customer Service Optimization
- Coordinating Service Initiatives
- Strategic Planning
- Workflow Improvement
- Growth Strategies
- Key Stakeholder Relationship Building
- Coaching And Mentoring
- Customer Service Analysis
- Client Relationship Development
- Service Reporting
- Service Initiatives Support
- Team Coaching
- Client Issue Resolution
Timeline
Launch Service Manager
Rivian
07.2021 - Current
Service Manager/General Manager
Tesla
08.2018 - 07.2021
Sales Team Member
Loyalty Auto Group
01.2017 - 02.2018
Administrator/Marketing Associate
SVA Hospice
08.2013 - 01.2017
Licensed Vocational Nurse (LVN) -
Associates Degree -
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