Edgar Aguado
Joliet
Summary
Results-driven Fulfillment & Replenishment Operations Team Leader with expertise in logistics management, compliance requirements, and process improvement. Proven ability to mentor teams and enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Fullfilment & Replenishment Operations Team Leader
IKEA
10.2022 - Current
- Coordinated daily operations to ensure efficient workflow and productivity across departments.
- Mentored team members, providing guidance on best practices and operational standards.
- Implemented process improvements that enhanced overall efficiency and reduced downtime.
- Analyzed performance metrics to identify areas for improvement in operational processes.
- Developed and maintained standard operating procedures to ensure consistency in operations.
- Evaluated training effectiveness through assessments and feedback, driving continuous improvement initiatives.
Customer Service Leader
IKEA
01.2018 - 01.2021
- Led customer service team to enhance customer satisfaction and operational efficiency.
- Developed training programs for staff, improving product knowledge and service quality.
- Implemented customer feedback systems to identify areas for improvement in service delivery.
- Coordinated cross-functional initiatives to streamline processes and reduce response times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Optimized workflows by analyzing call patterns and reallocating resources accordingly, maximizing productivity during peak hours.
Sales Lead
Sears
05.2012 - 01.2018
- Led sales team to achieve quarterly targets through effective training and mentorship.
- Developed and implemented strategic sales plans to enhance customer engagement and retention.
- Analyzed market trends to identify new opportunities for revenue growth and product expansion.
- Trained new staff on best practices in customer service and product knowledge for improved performance.
- Conducted regular performance reviews to assess team strengths, weaknesses, and areas for development.
Education
Associate of Science - Medical Assisting
Rasmussen College
Romeoville, IL05-2012
Skills
- Compliance requirements
- Operational excellence
- Logistics management
- Workforce planning
- Team member training
- Safety practices
- Analytical problem solving
- Project management
Languages
Spanish
Native or Bilingual
Timeline
Fullfilment & Replenishment Operations Team Leader
IKEA
10.2022 - Current
Customer Service Leader
IKEA
01.2018 - 01.2021
Sales Lead
Sears
05.2012 - 01.2018
Associate of Science - Medical Assisting
Rasmussen College