Edgar Alonso
Stockton,CA
Summary
Dedicated to the customers with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to keep both customer and company happy. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
Home Depot
Tracy, CA
11.2022 - 01.2023
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Managed hazardous waste removal operations per government regulations.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Investigated any reported problems regarding shipping errors or damages.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
Jewlery Consultant
Daniels Jewelrs
Stockton, CA
04.2022 - 12.2022
- Created new jewelry designs and modified existing designs via manual and computer-assisted methods.
- Helped sales team accurately price different services and understand job requirements.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Monitored stock levels of popular items throughout the day.
- Cleaned, polished and rhodium plated different jewelry pieces to give high-quality finishes.
- Maintained accurate records of customer purchases and preferences.
- Computed labor and materials expenses to correctly estimate work costs for customers.
- Consulted with customers about desires and sizing needs for each piece.
- Greeted customers in person and on the phone, answered questions, and provided assistance.
Class A CDL Driver
Nationwide Transportation llc
Stockton, CA
03.2023 - 08.2023
- Checked vehicles to ensure they were in proper working order before and after trips.
- Verified cargo against shipping documents and loaded and unloaded freight using forklifts, pallet jacks, hand trucks, and other equipment.
- Maintained accurate logs of driving activities to ensure compliance with federal regulations.
- Responded to service calls for emergency deliveries or pick-ups.
- Received instructions from dispatcher regarding routes, delivery locations, pick-up times, and special deliveries.
- Provided courteous customer service during pickups and deliveries of goods.
- Utilized GPS navigation systems for efficient routing.
- Reported any mechanical issues or damages to management promptly.
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Loaded, balanced and secured product to safely transport goods.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
Dispatch Assistant
Mendoza ag services
Stockton, CA
08.2023 - 01.2024
- Monitored changes in delivery schedule and communicated changes to customers.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Generated regular reports summarizing dispatch activity including number of orders processed per day, week, month.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Communicated effectively with suppliers and vendors to ensure prompt availability of materials needed for dispatch operations.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Performed quality assurance checks on products before releasing them from warehouse storage facilities.
- Tracked changes in computer system to keep records current and accurate.
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
- Informed customers regarding estimated arrival times of shipments based on current traffic conditions.
Education
High School Diploma -
Cesar Chavez High School
Stockton, CA05.2022
Skills
- Work Order Management
- Dispatch Coordination
- Data Entry
- Service Coordination
- Schedule Management
- Driver Communication
- Customer Relations
- Deadline-Oriented
- Dispatching Procedures
- Critical Thinker
- Customer Relationship Management
- Coordinating Urgent Deliveries
- Database Updates
- Delivery Procedures
- Training New Hires
Languages
Spanish
Native/ Bilingual
Timeline
Dispatch Assistant
Mendoza ag services
08.2023 - 01.2024
Class A CDL Driver
Nationwide Transportation llc
03.2023 - 08.2023
Warehouse Worker
Home Depot
11.2022 - 01.2023
Jewlery Consultant
Daniels Jewelrs
04.2022 - 12.2022
High School Diploma -
Cesar Chavez High School
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