Summary
Overview
Work History
Education
Skills
Timeline
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Erika Gonzalez

Oakwood,GA

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 4 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, excellent execution in tasks. Positive nature with excellent people skills.

Overview

7
7
years of professional experience

Work History

Logistics Specialist

XPO Logistics
Gainesville, GA
09.2020 - 02.2024
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
  • Ensured that all shipments met international regulations for customs clearance.
  • Utilized software programs to track shipments from origin to destination.
  • Supervised warehouse personnel in loading and unloading cargo containers or trucks.
  • Maintained accurate records of all deliveries using automated systems or manual documents.
  • Communicated regularly with customers regarding their orders status.
  • Prepared data for import and export declarations as required by Customs authorities.
  • Worked with team members to improve process integration and flow.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
  • Kept deliveries on track and provided timely status updates.

Receptionist/ Assistant

Esquire Cleaners
Oakwood, GA
04.2019 - 03.2020
  • Processed payments and updated accounts to reflect balance changes.
  • Answered calls to help over 10 customers each hour.
  • Greeted visitors and assessed needs.

Cook

Taco Fiesta
Gainesville, GA
05.2018 - 08.2018
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Created approximately 6 orders simultaneously during busy periods.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.

Hostess

IHOP Restaurants LLC
Gainesville, GA
01.2017 - 10.2017
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Education

High School Diploma -

West Hall High School
Oakwood, GA
05.2019

Skills

  • Excellent communication skills
  • Hard working and goal driven
  • Fast learner/ Creative
  • People person

Timeline

Logistics Specialist

XPO Logistics
09.2020 - 02.2024

Receptionist/ Assistant

Esquire Cleaners
04.2019 - 03.2020

Cook

Taco Fiesta
05.2018 - 08.2018

Hostess

IHOP Restaurants LLC
01.2017 - 10.2017

High School Diploma -

West Hall High School

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Erika Gonzalez