Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Anaya

Glendale,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated 27 plus years of experience to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

31
31
years of professional experience

Work History

EVS Floor Technician

Phoenix Childrens Hospital (Sodexo)
09.2024 - Current
  • Enhanced cleanliness and sanitation by effectively utilizing floor cleaning equipment and chemicals.
  • Streamlined work processes by implementing efficient floor maintenance schedules for various areas of the facility.
  • Upheld high standards of professionalism when interacting with patients, visitors, and staff during daily duties.
  • Conducted regular maintenance on floor cleaning equipment, ensuring optimal functionality and minimizing downtime due to malfunctions or repairs.
  • Assisted in training new EVS Floor Technicians, sharing best practices for optimal performance and efficiency.
  • Responded promptly to emergency spills or accidents, ensuring swift containment and cleanup for minimized disruptions to daily operations.
  • Demonstrated a strong work ethic and commitment to excellence, consistently meeting or exceeding performance expectations as an EVS Floor Technician.
  • Participated in ongoing professional development activities, staying informed on industry advancements related to floor care techniques and technologies.
  • Maintained a safe work environment through adherence to OSHA guidelines and company safety protocols.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Kitchen Manager

NPHXCHURCH
02.1995 - Current
  • Developed unique events and special promotions to drive sales.
  • Participated in community outreach efforts, including coordinating with local food banks to donate surplus ingredients and reduce waste.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Checked and tested foods to verify quality and temperature.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.

Banquet Setups

NPHXCHURCH
02.1995 - Current
  • Liaised with venue management to monitor logistics and timelines.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Ensured banquet rooms were consistently well-presented, creating a positive first impression for guests attending events at the venue.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Supervised and mentored kitchen and serving staff.

Custodial Services Manager

NPHXCURCH
02.1995 - 02.2025
  • Collaborated with cross-functional teams to integrate environmental considerations into daily operations and long-term planning efforts.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Delegated assignments and verified work quality and completion according to facility and regulatory standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained required records of work hours, budgets and payrolls.
  • Managed approximately 30 in coming calls and emails per day from customers and staff.

Lobby Attendant

Arizona Biltmore, A Waldorf Astoria Resort
04.1997 - 09.2000
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
  • Handled emergency situations to maintain safety of staff and customers.
  • Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
  • Collaborated with front desk staff to ensure smooth communication regarding guest arrivals and departures.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.

Education

High School Diploma -

Camelback High School
Phoenix, AZ

Skills

  • Custodial services skills
  • Work Inspection
  • Custodial machine operation
  • Professional and Courteous
  • Team Leadership
  • Teamwork and Collaboration
  • Hiring and Training
  • Stripping and waxing floors
  • Staff Training
  • Customer Service
  • Problem-Solving
  • Supervision and leadership

Languages

Spanish
English

Timeline

EVS Floor Technician

Phoenix Childrens Hospital (Sodexo)
09.2024 - Current

Lobby Attendant

Arizona Biltmore, A Waldorf Astoria Resort
04.1997 - 09.2000

Kitchen Manager

NPHXCHURCH
02.1995 - Current

Banquet Setups

NPHXCHURCH
02.1995 - Current

Custodial Services Manager

NPHXCURCH
02.1995 - 02.2025

High School Diploma -

Camelback High School

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Edgar Anaya