Edgar Arca
Lakewood
Summary
Dynamic Police Sergeant with the Los Angeles Police Department, skilled in performance appraisals and team management. Proven track record in supervising patrol operations and enhancing officer performance through effective conflict de-escalation. Recognized for fostering community relations and achieving operational excellence while ensuring compliance with departmental policies.
Seasoned law enforcement professional prepared for leadership roles in public safety. Extensive background in team management, crisis response, and operational oversight. Reliable and adaptable, known for fostering team collaboration and achieving results in dynamic environments. Expert in conflict resolution and community engagement.
Experienced with law enforcement leadership, focusing on team management and operational efficiency. Utilizes strategic thinking to enhance public safety and ensure compliance with regulations. Track record of effective crisis management and community relationship building.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Police Sergeant
Los Angeles Police Department
11.1995 - 01.2023
- Supervised and coordinated daily operations of patrol shifts of up to 20-30 officers.
- Commends employees for good performance, provides feedback and/or counsels employees about their work habits and quality of work when it is necessary to ensure that their performance of the job is in compliance with the Department’s policies and procedures.
- Reads and approves or returns for revision a variety of reports for police officers such as citations, daily logs, crime and arrest reports, field interview cards, probationary rating reports, and overtime slips in order to ensure that the reports are properly written and complete.
- Initiates performance assessment action such as discussions, counseling, comment sheet entries, notice to correct deficiency, and personnel complaint for poor performance, neglect of duty, unbecoming conduct, violations of Department policies, and criminal acts in order to adjust or affirm employee behavior.
- Writes a variety of memos, letters and reports such as Sergeant’s Daily Report, employees’ rating reports, activity report entries, supervisory log entries, complaint face sheets, audits, pursuit summaries, letters to Council members and community members, use of force investigation summaries, comment sheet entries, and employee commendation reports, and conducts personnel complaint investigations requiring interviews of community members and employees. 5. Interviews candidates for entry level police officer positions, advanced pay grades, or positions in specialized units in order to determine the candidates’ qualifications to perform the particular job they are being interviewed for.
- Talks with a variety of people as a representative for the Department one-on-one or as groups including members of the community, government officials, representative of the criminal justice system, supervisors, peers, and officers as a representative for the Department in various duties in order to provide and collect information pertaining to laws, Department policies, Department procedures, and the operation of their unit of responsibility. meetings to audit how officers are conducting these meetings; and to monitor how prepared the officers appear, how responsive they are to the community concerns, quality of their presentation, and how knowledgeable they are on the topic being discussed.
- Assigned as a Watch Commander for Patrol Officers.
- Identified risk management issues and liability.
- Served as mentor and role model to junior officers.
- Answered emergency calls for help from citizens and business owners.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Supervised a Undercover Vice Unit conducting surveillance and undercover operations.
- Supervised a Firearms Training Unit of new Recruit Officers and In-Service Officers
- Supervised Bike Patrol Unit for crime suppression.
- Worked as a Field Training Officer (FTO) training new officers in the field.
Retail Sales Associate
Brookstone
04.1994 - 11.1995
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Retail Sales Associate
Woolworth Corporation
04.1993 - 11.1995
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Coordinated with stock team to expedite restocking of high-demand items.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Implemented feedback from customer surveys to enhance shopping experience.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Supported store management in planning and executing seasonal promotions and sales events.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Food Service Worker
Baskin Robbins Ice Cream
03.1991 - 06.1995
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Science - Criminal Justice
California State University, Long Beach
Long Beach, CA05-1995
Daniel Murphy High School
Los Angeles, CA06-1990
Skills
- Performance appraisals
- Team management
- Conflict de-escalation
- Patrol supervision
Certification
- CFR - Certified First Responder
Timeline
Police Sergeant
Los Angeles Police Department
11.1995 - 01.2023
Retail Sales Associate
Brookstone
04.1994 - 11.1995
Retail Sales Associate
Woolworth Corporation
04.1993 - 11.1995
Food Service Worker
Baskin Robbins Ice Cream
03.1991 - 06.1995
Bachelor of Science - Criminal Justice
California State University, Long Beach
Daniel Murphy High School
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