Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Edgar Arroyo

Bloomfield

Summary

Results-driven technician with a strong background in quality control at Kulite Semiconductor Products. Skilled in equipment maintenance and technical troubleshooting, I excel in effective problem-solving and data analysis. Proven ability to foster relationships and deliver exceptional service, ensuring operational excellence and reliability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technician

Kulite Semiconductor Products
01.2025 - Current
  • Managed quality control and maintained high level of customer satisfaction.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.

IT Support

L'Aura
06.2023 - 12.2024
  • Provided first-line IT support for internal colleagues.
  • Offered assistance for technical issues to internal users at the desk level.
  • Provided basic IT support to office users of desktops, laptops, and devices.
  • Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
  • Answered in person and telephone requests for assistance with friendly and knowledgeable support.

Sales Representative

Mattress Firm
10.2019 - 04.2023
  • Lifted materials of varied weights on regular basis.
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Provided assistance in receiving dock area including helping unload trailers when necessary.
  • Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Organized and updated databases, records, and other information resources.

Sales Representative

Best Buy
10.2019 - 10.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to ensure repeat business.
  • Identified needs of customers promptly and efficiently.

Education

Associate of Science - Computer Networking And Telecommunications

Borough of Manhattan Community College of The City University of New York
New York, NY

Associate of Arts - Film And Video Production

The New School
New York, NY

Skills

  • Equipment maintenance
  • Quality control
  • Preventive maintenance
  • Technical troubleshooting
  • Data analysis
  • Customer service

Certification

  • Coursera - Workday Basic Series - 2024 (Exposure to Workday)
  • ISC2 CC – Certified in Cybersecurity - 2022
  • CompTIA A+ Certification - Current

Timeline

Technician

Kulite Semiconductor Products
01.2025 - Current

IT Support

L'Aura
06.2023 - 12.2024

Sales Representative

Mattress Firm
10.2019 - 04.2023

Sales Representative

Best Buy
10.2019 - 10.2020

Associate of Science - Computer Networking And Telecommunications

Borough of Manhattan Community College of The City University of New York

Associate of Arts - Film And Video Production

The New School

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Edgar Arroyo