Edgar Ayala
Oakland,CA
Summary
I am a highly experienced store manager for 7 years but have been in retail since June of 2006. I started at smart and final in 2006 as a part time associate working over night . Then move to morning shifts to be the dairy department lead . Then was moved to freezer depart lead and also was produce lead. I was Being a supervisor and doing supervisor tasks while running the departments. Eventually i moved up to assistant manger , then got promoted to senior assistant manager right after. I have worked in 7 different stores through out the bay area , so i have good knowledge of every clientele and what the customer needs depends on the area. I am really pasionate about my job and always learning new skills.
Overview
7
7
years of professional experience
Work History
Store Manager
Smart And Final
03.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
High School Diploma -
Fremont High School
Oakland, CA06.2006
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- inventory control
- payroll
- Store Opening and Closing
- Team Leadership
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- Team motivation
- Goals and performance
- Team Building and Leadership
- Leadership Development
- Store displays
- Policies and Procedures
- Sales expertise
- Employee Scheduling
- Work Planning and Prioritization
- decision-making
- teamwork
- time management
English and spanish speaking
i am fluent in English and spanish. That's really important and comes in handy when you are in area where the majority of your customers are spanish speaking .
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Smart And Final
03.2017 - Current
High School Diploma -
Fremont High School
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