Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Bernal

West Jordan,UT

Summary

Analytical Fraud Analyst with expertise in assessing customer data and investigating financial discrepancies. Committed to maintaining accuracy and compliance while collaborating with cross-functional teams to drive impactful fraud prevention strategies.

Overview

9
9
years of professional experience

Work History

Fraud Analyst

Canyon View Credit Union
West Jordan, UT
05.2022 - Current
  • Assessed customer and client data to detect potential fraud risks.
  • Day-to-day tasks included handling inbound and outbound calls, reviewing alerts through Verafin, assisting employees with Zelle CST, and employing courtesy and tact when handling challenging customer phone calls.
  • Collaborate with departments such as Compliance, Payment Services, and Branch Operations to help mitigate and resolve any fraud patterns that may arise.
  • Developed training materials for staff on fraud prevention techniques.
  • Analyzed transactions to identify patterns indicative of fraudulent activity.
  • Documented all investigative findings in a clear, concise manner for senior management review.
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
  • Committed to maintaining accuracy, being efficient, and supporting all tasks within compliance with Reg E.

Home Equity Loan Underwriter

Mountain America Credit Union
West Jordan, UT
03.2017 - 02.2022
  • Accomplished specialist with a high degree of professionalism, and strong problem-resolution skills.
  • Maintained up-to-date knowledge of industry trends and best practices in underwriting processes.
  • Collaborated with loan officers to clarify borrower information and documentation.
  • Responsible for reviewing and conducting cash flow analysis based on various tax schedules: Schedule C, E, 1040, 1065, K-1s, 1120s, and S corporations.
  • Reviewed and conducted credit applications while accounting for appropriate debt-to-income and housing ratios.
  • Oversaw members' financial process to ensure payments are obtained and adequately processed.

Education

High School Diploma -

COPPER HILLS HIGH SCHOOL
West Jordan, UT
06-2012

Bachelor of Science - Finance

Western Governors University
Salt Lake City, UT

Skills

  • Fraud detection
  • Financial investigation
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Proficient in Verafin/CST/Salesforce CRM
  • Fraud identification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Fraud Analyst

Canyon View Credit Union
05.2022 - Current

Home Equity Loan Underwriter

Mountain America Credit Union
03.2017 - 02.2022

High School Diploma -

COPPER HILLS HIGH SCHOOL

Bachelor of Science - Finance

Western Governors University

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