Edgar Blum
Reading,PA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Santander Bank Us
Reading, PA
05.2022 - 09.2023
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Security Guard
Jushi USA
Reading, PA
06.2021 - 01.2022
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Provided customer service assistance to staff and visitors in a professional manner.
Education
Bachelor of Arts - History
Kutztown University of Pennsylvania
Kutztown, PA05.2013
Skills
- Customer Retention
- Report Generation
- Customer Order Management
- Complaint Resolution
- Reporting Skills
- Document Preparation
Timeline
Customer Service Specialist
Santander Bank Us
05.2022 - 09.2023
Security Guard
Jushi USA
06.2021 - 01.2022
Bachelor of Arts - History
Kutztown University of Pennsylvania
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