EDGAR BUSTOS-MIRANDA
Lockhart,TX
Summary
Assisted customers by providing effective support and resolving inquiries. Maintained composure during challenging situations to enhance customer satisfaction. Collaborated with team members to identify and implement effective solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Construction Worker
Chasco Constructors
2801 E Old Settlers Blvd Round Rock,Tx 78665
03.2023 - Current
- Operated heavy machinery for site preparation and material handling.
- Collaborated with team to ensure adherence to safety protocols and regulations.
- Assisted in the installation of structural components, improving project timelines.
- Communicated effectively with subcontractors to streamline workflow processes.
- Led daily briefings to discuss project updates, safety issues, and task assignments.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Front End Customer Service Associate
Walmart
Lockhart, TX, USA
08.2022 - 02.2023
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Established company policies regarding management of daily cash totals and security during busy times.
- Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
- Developed exceptional security procedures to prevent theft and malicious activity.
- Collaborated with highly trained team to promote and establish consistent cash handling protocol.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Sub-Contractor
JM Remodeling
Austin, TX, USA
05.2022 - 08.2022
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Established company policies regarding management of daily cash totals and security during busy times.
- Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
- Developed exceptional security procedures to prevent theft and malicious activity.
- Collaborated with highly trained team to promote and establish consistent cash handling protocol.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma - undefined
Lockhart High School
Lockhart, TX05.2022
Skills
- Issue and Complaint Resolution
- Creative Problem Solving
- Customer Service
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Translation and Interpretation Services
- Call Documentation
- Order and Refund Processing
- Transaction Processing
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Product Recommendations
- Time Management
- Patient and Empathetic
- Work Prioritization
- Billing Adjustments and Refunds
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Personal Information
Title: Customer Support Specialist
Certification
Cdl class-A no restrictions
Timeline
Construction Worker
Chasco Constructors
03.2023 - Current
Front End Customer Service Associate
Walmart
08.2022 - 02.2023
Sub-Contractor
JM Remodeling
05.2022 - 08.2022
High School Diploma - undefined
Lockhart High School