Edgar Calderon
Summary
Dynamic and results-driven professional with a strong background in customer service at Jersey Mike's Subs. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in multitasking and cash handling, consistently contributing to increased sales by upselling menu items while maintaining high standards of cleanliness and safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Jersey Mike's Subs
01.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Contributed to increased sales by upselling menu items and promoting special offers.
Crew Member
Dunkin' Donuts
04.2023 - 07.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
Education
Certificate - Automotive Technology
Kishwaukee College
21193 Malta Rd, Malta, IL 6015005-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Self-discipline
- Flexible schedule
- Safety awareness
- Learning agility
Certification
- Kishwaukee College Training - 08/2023-05/2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Dunkin' Donuts
04.2023 - 07.2023
Crew Member
Jersey Mike's Subs
01.2022 - Current
Certificate - Automotive Technology
Kishwaukee College
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