Edgar Carbajal
Chicago,IL
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Prior member of the United States Air Force with outstanding core values. Results-driven Director of Operations with proven expertise in strategic planning, risk mitigation, and process improvements. Committed to enhancing customer satisfaction and operational efficiency through effective team management and policy development. Dynamic Director of Operations with expertise in strategic planning, risk mitigation, and process improvements. Proven track record in enhancing customer satisfaction and leading cross-functional teams to achieve operational excellence.
Overview
18
18
years of professional experience
Work History
Director of Operations
Clique Hospitality
Chicago, IL
12.2023 - Current
- Developed and implemented strategic plans to enhance customer satisfaction and service delivery.
- Managed cross-functional teams to ensure seamless execution of operational initiatives.
- Oversaw inventory management processes to maintain optimal stock levels and reduce waste.
- Facilitated training sessions for staff to improve skills and knowledge in operations.
- Created policies and procedures for improved workflow processes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed and maintained client relationships to grow business and improve account retention.
Regional Director of Operations
Sugar Factory American Brasserie
Chicago, Indianapolis, Detroit, IL
12.2023 - Current
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Worked with management team to develop operational goals aligned with business strategy.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Contributed to organizational strategic direction to improve products and services.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Successfully improved employment turnover through creating incentive and training programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Operating Room Manager
Northwestern
Chicago, IL
01.2010 - 07.2017
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Surgical Services Senior Non Commission Officer
Unites States Air Force
Andrews Air Force Base, MD
06.2007 - 06.2010
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Managed 52 Surgical staff members
- Oversaw surgical wartime deployment operations
- Spearheaded training programs for all surgical staff members for Air Mobility Command.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
- Implemented emergency plans for natural and wartime disasters.
- Managed modifications and upgrades of facilities and critical systems to achieve optimal operational strength.
- Evaluated command center information to identify need for high-level military and government reporting.
- Collaborated cross-functionally to expedite traffic movements and resource deployments.
Education
Bachelor of Science - Biochemistry
DePaul University
Chicago, IL06.2010
Skills
- Strategic Planning
- Risk Mitigation
- Process Improvements
- Leadership Training
- Cost Control
- Process Improvement
- Business Management
- Strategic Planning and Execution
- Financial Controls Implementation
- P&L Administration
- Operations Management
- Business Development
- Training Management
- Supervision and Training
Languages
Spanish
Full Professional
Accomplishments
- Awarded "Top 25 Cafes 2024 in Chicago".
- Awarded "Best Restaurants in Chicago" by OpenTable.
- Saved 260K in labor the first year with Clique Hospitality
- Promoted from General Manager to Director of Operations, in less than 12-months.
- Negotiated with vendors, saving company $208,000 annually.
- Distinguished Graduate, Air Force Senior Non Commissioned Officer Academy
- Senior Non Commissioned Officer of the year, United States Air Force
- Air Force Medical Service Member of the year
Timeline
Director of Operations
Clique Hospitality
12.2023 - Current
Regional Director of Operations
Sugar Factory American Brasserie
12.2023 - Current
Operating Room Manager
Northwestern
01.2010 - 07.2017
Surgical Services Senior Non Commission Officer
Unites States Air Force
06.2007 - 06.2010
Bachelor of Science - Biochemistry
DePaul University
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