Edgar Cardenas
Laredo,TX
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Also would like to include that I have vast experience in this field. I have worked in both unionized and non unionized work settings as a supervisor/manager.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
ABF Freight System
02.2022 - 09.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Tracked company equipment, tools and technology to manage inventory.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for [Number] employees.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- All of this was done in a Union setting. Following the rules and regulations set forth by the contract between ABF Freight and The International Brotherhood of Teamsters Master Contract, which is revised and negotiated every five years.
Owner/Operator
Cardenas And Sons Forwarding
06.2018 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Forklift loading ad unloading.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Warehousing and safely storing customers merchandise,
Owner/Operator
Uhaul Moving And Storage
06.2018 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Franchise operator.
- In charge of day to day customer service.
Supervisor/Dispatcher
MCM Dispatch
07.2018 - 02.2022
- Supervised team of employees and provided training focused on maximizing overall performance.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Warehouse Manager
A1 Warehouse
03.2013 - 02.2018
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Responsible for weekly payroll,
Education
High School Diploma -
J.W. Nixon High School
Laredo, TX05.1996
Skills
- Operations Management
- Quality Assurance
- Logistics Coordination
- Performance Monitoring
- Staff Supervision
- Compliance Management
- Customer Relations
- Team Training
- Management
- Logistics Expertise
- Warehouse Operations
- Employee Development
- Delegation
- Logistics Oversight
Certification
- Forklift License - 13 years
- CDL License - 15 years (not renewed)
Boxing Coach
I have been a certified boxing coach at an amateur and professional level for over 15 years. I do this as a hobby and have traveled all over the U.S. and Mexico thanks to this great sport. I have a passion for training children and adults that want to learn be it for exercise or to get off the streets and learn some discipline. This also keeps me on the move and its a great stress reliever.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Supervisor
ABF Freight System
02.2022 - 09.2023
Supervisor/Dispatcher
MCM Dispatch
07.2018 - 02.2022
Owner/Operator
Cardenas And Sons Forwarding
06.2018 - 12.2022
Owner/Operator
Uhaul Moving And Storage
06.2018 - 12.2022
Warehouse Manager
A1 Warehouse
03.2013 - 02.2018
High School Diploma -
J.W. Nixon High School
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