Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Edgar Cardenas

Retail Lead
La Puente,CA

Summary

Motivated magic maker with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Front of House Leader

The Walt Disney Company
Anaheim, CA
10.2021 - Current
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Adhered to safe work practices and corporate guidelines.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Developed and maintained relationships with other business partners to establish trust and build rapport.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Resolved guests complaints while maintaining positive customer environment.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Mentor and motivated staff to achieve challenging objectives in fast-paced entertainment industry.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.

Retail Host

The Walt Disney Company
Anaheim, CA
03.2013 - Current
  • Greeted incoming customers and provided directions to different store locations.
  • Monitored incoming and outgoing guests for signs of suspicious behavior.
  • Backed up cashiers during busy periods and breaks.
  • Kept entryways clean, neat and free of hazards such as excess water.
  • Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales Representative

Vistar
Fontana, CA
05.2015 - 04.2019
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated new leads through networking and attending industry events.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Teller

Chase Bank
Azusa, CA
04.2014 - 07.2015
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Referred customers to other banking departments for specialized services.
  • Processed applications for new accounts.
  • Executed wire transfers, stop payments and account transfers.

Education

Bachelor of Science - Environmental Science

Southern New Hampshire University
Hooksett, NH
08.2019 - 05.2021

Certificate - Employee Training And Development

Wilmington University
New Castle, DE
08.2021 - Current

Skills

    POS system operations

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Affiliations

BERG: HOLA

BERG: PRIDE

BERG: Thrive@Disney

Timeline

Front of House Leader

The Walt Disney Company
10.2021 - Current

Certificate - Employee Training And Development

Wilmington University
08.2021 - Current

Bachelor of Science - Environmental Science

Southern New Hampshire University
08.2019 - 05.2021

Sales Representative

Vistar
05.2015 - 04.2019

Teller

Chase Bank
04.2014 - 07.2015

Retail Host

The Walt Disney Company
03.2013 - Current

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Edgar CardenasRetail Lead