Edgar Carmona
Thornton,USA
Summary
Dedicated banking professional with expertise in personal banking, customer relationship management, and financial operations. Skilled in facilitating transactions and implementing banking solutions during transitions. Strong background in customer service, cash handling, and compliance across various sectors. Bilingual in English and Spanish, committed to building trust and enhancing customer experiences while pursuing an Associate's degree in Computer Information Systems.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Personal Banker
FirstBank-Now PNC Bank
05.2025 - Current
- Educated customers on banking services and guided them through account-related processes and changes.
- Assisted customers with opening, servicing, and maintaining checking, savings, and deposit accounts.
- Reviewed customer documentation and ensured account records remained complete and accurate.
- Supported Bank to Bank activities by helping customers understand operational changes during organizational integration
- Resolved customer concerns and researched account issues to provide timely solutions.
- Handled cash transactions and maintained balancing procedures with strong attention to detail.
- Built and maintained customer relationships through responsive service and problem solving.
- Reviewed customer documentation and ensured account records were complete and accurate
- Collaborated with internal teams to ensure efficient workflows and customer retention during transition
Airport Ramp Agent
Menzies
11.2024 - 03.2025
- Loaded, unloaded, and transported baggage, cargo, and mail while maintaining operational accuracy and timelines.
- Operated ground support equipment safely and efficiently.
- Coordinated with multiple teams to support on-time aircraft turnaround.
- Conducted inspections and followed FAA and TSA compliance procedures.
- Maintained attention to detail in fast-paced operational environments.
Sales Associate
The Home Depot
02.2022 - 11.2024
- Assisted customers with product selection and problem resolution.
- Maintained inventory records and organized department operations.
- Processed customer requests and supported sales and operational goals.
- Operated equipment safely and maintained compliance with store procedures.
- Delivered strong customer service and relationship management.
Lead/Key Holder
Dollar General
11.2020 - 01.2022
- Opened and closed store operations independently.
- Executed cash handling, register balancing, deposits, and reconciliation to ensure accurate financial operations.
- Coordinated daily operational functions and provided team support to maintain smooth store performance.
- Supported inventory control and merchandising execution to optimize product presentation and availability.
- Maintained compliance with company procedures and operational standards.
Education
Associate Degree - Computer Information Systems
Metropolitan State University
Denver, CO01-2026
High School Diploma -
Thornton High School
Skills
- Banking Operations
- Banking policies and procedures
- Cross-selling products
- Account Servicing
- Documentation Review
- Cash Handling & Reconciliation
- Compliance & Confidentiality
- Retail Banking
- Customer Relationship Management
- Customer Service
- Cross-Functional Collaboration
- Account Maintenance
- Team collaboration
- Attention to detail
- Financial services
- Financial product expertise
- Branch operations
- Banking regulations
Certification
- Notary Public
Timeline
Personal Banker
FirstBank-Now PNC Bank
05.2025 - Current
Airport Ramp Agent
Menzies
11.2024 - 03.2025
Sales Associate
The Home Depot
02.2022 - 11.2024
Lead/Key Holder
Dollar General
11.2020 - 01.2022
Associate Degree - Computer Information Systems
Metropolitan State University
High School Diploma -
Thornton High School