Edgar Casco
Chicago,IL
Summary
Dynamic professional with a proven track record at T-Mobile and Caliber Collision, excelling in customer service and vendor relations. Demonstrated ability to enhance sales productivity and manage parts efficiently, achieving significant performance improvements. Skilled in POS systems and adept at fostering positive customer relationships, ensuring long-term business growth, as well as doing everything in a safe matter.
Overview
5
5
years of professional experience
Work History
Retail Store Associate
T-Mobile
07.2023 - Current
- Collaborated with team members to achieve store sales targets consistently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales by providing exceptional customer service and product knowledge.
- Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
- Balanced and organized cash register by handling cash, counting change, and storing promotions.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Parts Manager
Caliber Collision
09.2022 - 07.2023
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in car parts
Sales Associate, Cellphone Technician
Metro PCS Inc
11.2019 - 06.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Worked closely with network administrators and server engineers to deliver quality service.
- Informed customers of promotions to increase sales productivity and volume.
- Inspected customer devices, troubleshoot techinical problems.
- Performed daily repairs on customer handset devices, including replacing LCDs,batteries,Main Boards,charing ports,used high tech device to remove glue residue from backglass on iPhone and Android devices.
Education
Certificate - Overhead Electrician
Dawson Technical Institute of Kennedy King College
3901 S State St, Chicago, IL 6060907.2024
High School Diploma -
Washington High School Chicago Il
3535 E 114th St, Chicago, IL 6061706.2022
Skills
- Ordering Parts
- Return Processing
- Vendor Relations
- Performance Improvement
- Customer Service
- Purchasing Oversight
- POS Systems Operations
- Performance Goal Achievement
- Managing Parts
- Maintaining Clean Work Areas
- Reviewing Deliveries
- Invoice Processing
- Coordinating Paperwork
- Climbing an electrical wood pole to 65' level
- Ability to read meters
- Operating a auger truck as well as power tools
- Setting a wood pole
- Installing electrical equipment such as transformers,wires,and secondary service
- Splicing and terminating cables
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Associate
T-Mobile
07.2023 - Current
Parts Manager
Caliber Collision
09.2022 - 07.2023
Sales Associate, Cellphone Technician
Metro PCS Inc
11.2019 - 06.2021
Certificate - Overhead Electrician
Dawson Technical Institute of Kennedy King College
High School Diploma -
Washington High School Chicago Il