Edgar Castano
Emmaus
Summary
Talented Asst. Vice President of Operations skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 11 years of experience to new professional challenges with growth-oriented organization. Proficient leader with a Masters degree and an extensive background in the human services field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Vice President of Operations
Beacon Specialized Living
09.2022 - Current
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Attended weekly meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Visited sites periodically to view service levels and adherence to global service standards.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Director of Programs
Victory House Of Lehigh Valley
02.2021 - 09.2022
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Established vendor relationships to access timely services in support of events.
- Administered First Aid and CPR to participants in distress.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Coordinated transportation and scheduling of district events.
Technical Assistant/Attendance
Newport News Public Schools
01.2018 - 02.2021
- Head coach (JV Baseball) at Denbigh High School
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Made appropriate file information updates and system upgrades.
- Composed correspondence to internal and external parties as requested.
Petty Officer
United States Navy
01.2013 - 02.2018
- Located and investigated production concerns and helped management implement corrective actions
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements
- Coordinated with systems partners to finalize designs and confirm requirements
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Served as corporate liaison for finance, IT and marketing departments
- Streamlined processing procedures for various financial and employee documents to improve traceability
- Led military police teams in support of battlefield operations
- Trained and instructed subordinates and supported units on combat training
- Managed approximately 30 incoming calls, emails and faxes per day from civilian contractors.
Education
Master of Arts - Public Relations And Organizational Communication
Southern New Hampshire University
Hooksett, NH08.2021
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH06.2020
Associate of Arts - Social Sciences
Thomas Nelson Community College
Hampton, VA06.2018
Skills
- Bilingual
- Strategic Planning
- Microsoft Platforms
- Community Relationships
- Communications
- Organization
- Customer service
- Management
Certification
- Certified interpreter
- First Aid/CPR Certified
Timeline
Assistant Vice President of Operations
Beacon Specialized Living
09.2022 - Current
Director of Programs
Victory House Of Lehigh Valley
02.2021 - 09.2022
Technical Assistant/Attendance
Newport News Public Schools
01.2018 - 02.2021
Petty Officer
United States Navy
01.2013 - 02.2018
Master of Arts - Public Relations And Organizational Communication
Southern New Hampshire University
Bachelor of Arts - Communications
Southern New Hampshire University
Associate of Arts - Social Sciences
Thomas Nelson Community College
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