Edgar Castillo
San Diego,CA
Summary
Highly organized and customer-focused professional with a strong background in customer service. Skilled in processing sales orders, resolving issues, and providing exceptional service to customers. Excellent phone etiquette and ability to handle inbound calls promptly and politely. Proficient in responding to customer requests via email and phone calls. Experienced in providing sales support, including tracking packages, managing stock orders, and resolving shipping discrepancies. Committed to exceeding customers' expectations and continuously improving processes to enhance efficiency. Strong follow-up skills and ability to diffuse high-tension situations effectively. Proactive in communicating urgent customer service issues to management. Consistently performs to exceed department and company goals.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
KNA Solutions / Lyft
01.2020 - Current
- Trained and managed a team of bike and scooter mechanics, fostering an efficient maintenance process
- Developed comprehensive protocols for bike and scooter assembly, inspection, and repairs, streamlining operational efficiency
- Implemented reporting procedures to track data on maintenance and service issues, facilitating informed decision-making
- Effectively communicated with cross-functional teams, enabling seamless coordination across departments
- Demonstrated flexibility by working extended hours and weekends as necessary.
Logistics Coordinator Supervisor
Crown Express Transport
11.2014 - 12.2019
- Orchestrated supply chain operations, optimizing logistics procedures and fostering efficient communication with stakeholders
- Oversaw the recruitment and coordination of logistics staff, ensuring streamlined operations and timely delivery
- Managed warehouse inventory and facilitated effective communication with suppliers, retailers, and customers
- Developed and implemented operational systems, leading to improved visibility and goal achievement.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Developed strategies to optimize utilization of available resources.
- Generated monthly performance reports to track and analyze shipping trends.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Registered vendors and customers on database to maintain updated roster.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Assistant Manager
CashCo
01.2008 - 08.2014
- Demonstrated strong leadership and communication skills, facilitating effective employee performance and customer relations
- Proactively identified and resolved workplace issues, fostering a productive and harmonious work environment
- Spearheaded sales efforts, utilizing strategic selling techniques and customer relationship management
- Acted as the General Manager's delegate, making executive decisions and ensuring operational accountability.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Performed store open and close procedures as part of shift responsibilities.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Prepared all paperwork, checked identifying information and documented transactions.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Performed weekly inventory checks and ran reports.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Mission Bay High School
San Diego, CASan Diego City College
San Diego, CASkills
- Excellent communication and interpersonal skill's
- Strong problem-solving and decision-making abilities
- Proficient in using customer service software and tools
- Detail-oriented with excellent organizational skills
- Ability to work well under pressure and meet deadlines
- Strong multitasking and time management skills
- Project Management
- Compliance Management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Retail Sales Customer Service
- Senior Leadership Support
- Customer Relations
- Order Fulfillment
- Sales and Upselling
- Shipping Procedures Understanding
Timeline
Operations Supervisor
KNA Solutions / Lyft
01.2020 - Current
Logistics Coordinator Supervisor
Crown Express Transport
11.2014 - 12.2019
Assistant Manager
CashCo
01.2008 - 08.2014
High School Diploma -
Mission Bay High School
San Diego City College
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