Edgar Cervantes
Bonham,TX
Summary
Accomplished Shipping Team Lead at Customs Brand Group, adept in logistics planning and fostering teamwork. Enhanced team productivity, achieving daily shipping targets of 2,000 daily and reducing order processing times significantly. Skilled in forklift operation and known for adaptability, I excel in optimizing shipping coordination and maintaining robust carrier relationships for nationwide logistics, also effective communication with individuals at all organizational levels. Seeking to contribute expertise to a progressive organization that values a strong work ethic and experience.
Overview
5
5
years of professional experience
Work History
Shipping Team Lead
Customs Brand Group
11.2023 - 09.2024
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated efforts with procurement teams ensuring required inventory availability aligned with anticipated shipment demands.
- Supervised shipping operations, ensuring daily targets of 1,800 to 2,000 orders a day to met and maintaining communication with management and production teams.
- Enhanced team productivity through continuous training and performance evaluations.
- Reduced order processing time by prioritizing tasks and delegating responsibilities to team members effectively.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
- Negotiated shipping costs and coordinated logistics for LTL deliveries nationwide and into Canada.
- Maintained a safe work environment by enforcing compliance with safety protocols and conducting regular inspections.
Shipper
Customs Brands Group
03.2020 - 09.2024
- Picked orders, scanned products and packed boxes.
- Scheduled pickups and deliveries to maintain smooth operations.
- I work with Systems, Applications & Products (SAP).
- Trained new team members on company shipping processes, enhancing overall department performance.
- Ensured regulatory compliance by properly labeling shipments, adhering to safety protocols, and maintaining documentation.
- Managed shipping schedules for increased delivery accuracy and reduced lead times.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Customer Service
Custom Brands Group
03.2020 - 09.2023
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Greeted customers and provided outstanding customer service.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Helping customers locate there orders on the racking.
- Keeping count and labeling Will call orders and Pick ups.
Forklift Operator
Custom Brands Group
11.2023 - 09.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
Education
High School Diploma -
Bonham High School
Bonham, TXBonham High School
Bonham, TXSkills
- Logistics Planning
- Teamwork and Cooperation
- Shipping coordination
- Forklift Operation
- Shipment Tracking
- Reliability
- Multitasking Abilities
- Critical Thinking
- Adaptability and Flexibility
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Shipping Team Lead
Customs Brand Group
11.2023 - 09.2024
Forklift Operator
Custom Brands Group
11.2023 - 09.2024
Shipper
Customs Brands Group
03.2020 - 09.2024
Customer Service
Custom Brands Group
03.2020 - 09.2023
High School Diploma -
Bonham High School
Bonham High School
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