Edgar Chaidez
Chicago,IL
Summary
Hard-working professional with 18 years of experience and a proven knowledge of campaign management, client relationship management, and direct sales. Aiming to leverage my skills to succesfully fill the Commercial Account Manager role at you're company.
Overview
24
24
years of professional experience
Work History
Inside Sales Specialist
Advanced Auto Parts
Aurora, IL
09.2008 - Current
- Contacted new and existing customers to discuss product and service solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified customer needs by asking questions and advising on best solutions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Leveraged computer system to input customer orders and pricing information.
- Provided timely feedback on customer inquiries, complaints, and requests for information.
- Demonstrate and explain the operation and use of the parts.
- Maintained strong relationships with existing customers through regular contact and follow-up calls.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated weekly reports on sales performance metrics such as leads generated.
- Performed administrative tasks such as answering phones, filing documents, entering data into databases.
- Generated reports summarizing inventory levels, sales trends, and purchasing activity.
- Maintained and updated a database of parts inventory.
- Monitored competitor activities including product launches, promotions, and pricing strategies.
Parts Manager
Montell Chevrolet
Chicago, IL
06.2000 - 07.2008
- Coordinated delivery schedules for incoming orders.
- Generated weekly sales reports detailing product demand patterns.
- Collaborated with other departments to ensure timely deliveries.
- Received, examined and reshelved returned parts.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Inspected returned parts for damage before restocking shelves.
- Managed employee schedules and daily assignments.
- Delivered products to customer locations on time.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Responded promptly to customer inquiries via telephone, email or chat applications.
Education
Automotive Mechanic - Automotive Mechanics
Lincoln Technical Institute
Oak Lawn, IL07-2001
Skills
- Customer Relationship Building
- Closing Techniques
- Key Relationship Management
- CRM Proficiency
- Bilingual speaking Spanish/English
- Work Process
- Computer Skills
- Specialized on Second Sourcing
- People - People Skills
Languages
English
Limited
Spanish
Limited
Timeline
Inside Sales Specialist
Advanced Auto Parts
09.2008 - Current
Parts Manager
Montell Chevrolet
06.2000 - 07.2008
Automotive Mechanic - Automotive Mechanics
Lincoln Technical Institute
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