Edgar Chapa-De Leon
Las Cruces,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, bilingual, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Ambitious, career-focused job seeker, anxious to obtain an entry-level information management position to help launch career while achieving company goals.
Energetic Aerospace propulsion journeyman successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
Help Desk Technician
Aegis Aerospace
Webster, TX
09.2024 - Current
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Ran diagnostic programs to resolve problems with applications or hardware devices.
- Repaired damaged cables or replaced defective components as necessary.
- Managed user accounts including passwords resets, account creation and deletion.
- Performed troubleshooting to diagnose and resolve technical issues.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Installed operating system updates as required by company policy.
- Used remote login tools to assist clients with technical and product questions.
- Oversaw daily performance of computer systems.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Managed the configuration and setup of customer accounts and systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Ensured compliance with established standards, policies, and procedures.
- Maintained an inventory of parts for emergency repairs.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Participated in after-hours on-call rotation for critical support needs.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Served as first point of contact for incoming technical service calls and emails.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Responded promptly to customer inquiries via phone or email.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Updated customer information and account status in the database following each interaction.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
- Supported remote desktop connections for users requiring assistance offsite.
- Configured security settings or access permissions for groups and individual users.
- Configured and managed email servers and protocols, ensuring reliable and secure communications.
- Performed daily backups of critical data using backup tools like rsync.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Investigated information security breaches to identify vulnerabilities and evaluate damage.
- Participated in incident response drills to prepare for potential cybersecurity breaches.
- Reviewed security bulletins and vulnerability patch releases.
- Participated in IT and cybersecurity meetings and provided input on security matters.
- Tracked reported incidents using ticketing systems for further investigation.
- Analyzed log files for suspicious activities related to cybersecurity events.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Performed regular system scans to detect potential cyber-attacks and intrusions.
- Monitored network traffic for suspicious activities and potential threats, reporting findings to senior staff.
- Participated in vulnerability assessments and penetration testing to identify system weaknesses.
- Helped maintain compliance with relevant cybersecurity standards and regulations.
- Assisted in the management of user access controls and identity verification processes.
- Monitored network traffic for malicious or unauthorized activity.
- Managed inventory and supplies to ensure materials were available when needed.
Aerospace Propulsion Journeyman F119 & F100
Air Force
Las Cruces, NM
02.2018 - 02.2025
- Calibrated instruments used to measure engine parameters such as fuel flow rate and exhaust gas temperature.
- Provided technical advice and support to pilots regarding engine performance during pre-flight inspections.
- Performed operational tests to ensure proper performance of engines prior to flight operations.
- Coordinated with vendors for procurement of necessary materials needed for repair and overhaul jobs.
- Adhered strictly to safety protocols while working on high-pressure hydraulic lines or combustible fuels near hot turbine blades.
- Maintained records of repair activities for each engine serviced by the organization.
- Performed scheduled and unscheduled maintenance on aerospace propulsion systems.
- Ensured that all work performed was documented according to company standards.
- Interpreted technical manuals, blueprints, drawings, schematics, wiring diagrams, when troubleshooting issues with aircraft engines or their components.
- Identified potential safety hazards associated with the operation of aircraft propulsion systems.
- Monitored operating conditions of aircraft engines during flight operations.
- Repaired or replaced defective engine parts using hand tools and power tools.
- Managed inventory levels of spare parts required for servicing aviation propulsion systems.
- Collaborated with other technicians while performing complex tasks involving multiple subsystems within an aircraft's propulsion system.
- Conducted post-maintenance inspection of aircraft engines before returning them to service.
- Used, handled, stored and disposed of hazardous materials according to environmental standards.
- Performed inspections, maintenance, testing and repair work on jet engines, propellers, turboshaft engines and other aerospace propulsion systems.
- Supervised and completed flight line foreign object prevention walks.
- Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
- Inspected and verified dimensions and clearances of parts to verify conformance to factory specifications.
- Troubleshot malfunctions in electrical and mechanical components of the propulsion system.
- Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Reviewed maintenance histories for assigned aircraft engines in order to anticipate future repairs or overhauls.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Collaborated with other departments to ensure timely completion of projects.
- Inspected aircraft engines for airworthiness in accordance with FAA regulations.
- Examined and adjusted protective guards, loose bolts and specified safety devices.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Inspected turbine blades and other engine parts for wear or damage.
- Developed preventive maintenance plans for maintaining peak efficiency of aerospace propulsion systems.
- Operated computer-controlled diagnostic equipment to identify system faults quickly and accurately.
- Maintained detailed records of all repairs, modifications, and maintenance performed on propulsion systems.
- Adhered strictly to safety procedures when performing maintenance operations on aircrafts.
- Assisted in troubleshooting complex jet engine issues using specialized tools and diagnostic equipment.
- Ensured that all work was completed within established timeframes while maintaining quality standards.
- Installed aircraft bearings and seals with assistance of ovens and dry ice.
- Investigated accidents involving failure or malfunctioning of jet engines in order to determine cause and recommend corrective measures if necessary.
- Repaired or replaced defective parts of jet engines such as fuel systems, oil systems, cooling systems and electrical systems.
- Performed maintenance services such as lubricating components.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Management Information Systems
Colorado State University
Fort Collins, CO04-2025
Skills
- Computer Skills
- Self-Directed
- Team Management
- Cultural Awareness
- Calm Under Pressure
- Analytical Thinking
- Google Drive
- Analytical and Critical Thinking
- Excellent Communication
- Networking
- Troubleshooting
- Business development support
- IT service management
- Data Analytics
- Software Development
- Business Analysis
- Agile work processes
- Safety Procedures
- Engine removal
- Hand tools proficiency
- Torque multipliers and wrenches
- Equipment Inspections
- Troubleshooting skills
- System inspections
- Precision measurement
- Sealant Application
- Quality Control Procedures
- Code Writing
- Python
- Object-Oriented Programming
- Project Planning
- Agile Methodology
- Data maintenance
- Data Modeling
- Information architecture
- Decision-Making
- Professionalism
- Teamwork and Collaboration
- Adaptability
- Relationship Building
- Self Motivation
- Attention to Detail
- Time Management
- Problem-solving abilities
- Component Replacement
- Hazardous Material Handling
- Attentive to detail
- Effective Communication
- Analytical Skills
- Microsoft 365 expertise
- Office 365 licensing management
- Skilled in Microsoft office
- Microsoft Azure expertise
Clearance
- Secret
Certifications
- Borescope certified
- Blade blend certified
Timeline
Help Desk Technician
Aegis Aerospace
09.2024 - Current
Aerospace Propulsion Journeyman F119 & F100
Air Force
02.2018 - 02.2025
Bachelor of Science - Management Information Systems
Colorado State University
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