Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bertha Lorena Gutierrez

Desert Hot Springs,CA

Summary

Experienced General Manager demonstrating expertise in team leadership, operational optimization, and delivering exceptional customer service within the fast-food industry. Pursuing an opportunity to leverage strong leadership, operational skills, and a dedication to excellence in a challenging position within the customer service sector. Demonstrated track record of achieving exceptional results and surpassing expectations in high-speed work settings.

Overview

10
10
years of professional experience

Work History

General Manager

Jack In The Box
10.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Tracked food production levels, meal counts, and supply costs.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Manager

Jack In The Box
08.2016 - 10.2020
  • Accurately monitored inventory levels in order to accurately order supplies.
  • Displayed proper food handling and equipment technique when assisting in kitchen.
  • Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
  • Communicated with customers to answer questions or concerns.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Employee Training Coordinator

Jack In The Box
04.2014 - 08.2016
  • Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
  • Supported and trained 40+ staff members to achieve and maintain top client satisfaction.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Education

High School Diploma -

College of The Desert
Palm Desert, CA
01.2023

Skills

  • Customer Service
  • Hiring Standards
  • Team Development
  • Operations Management
  • Cash Handling
  • Quality Assurance
  • Customer retention
  • Organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager

Jack In The Box
10.2020 - Current

Assistant Manager

Jack In The Box
08.2016 - 10.2020

Employee Training Coordinator

Jack In The Box
04.2014 - 08.2016

High School Diploma -

College of The Desert

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Bertha Lorena Gutierrez