Experienced, meticulous, and self-starting professional seeking to help provide high-quality, comprehensive healthcare services in a compassionate and cost-effective manner so that RRH remains the healthcare provider of choice for the residents of Ridgecrest and the surrounding communities.
· Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery plan are provided.
· Collects required data and completes required documentation
· Coordinates transitions to lower levels of care
· Maintains awareness of community resources and assists members served in appropriate use of community resources Assists members served in making and getting to essential appointments
· Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services Provides wraparound services that encompass whole person care
· Provides transportation when needed and appropriate and linkage to community resources
· Provide and document quality and quantity of direct services as required by program standards
Fluent Spanish speaker
Timely and committed to meeting goals/metrics
Proficient with various payer portals to determine eligibility, plan benefit details, submit clinical records, and communicate with payer
Proficient with CA Medi-Cal and associated online tools
Excellent telephonic, email, and in-person communication skills
Easily able to build positive rapport with various payers/health plans
Familiar with local community resources for individuals in need of care
Proficient with Midas, Interqual, and MCG Guidelines
Proficient with EMR/Electronic records systems
Proficient with Microsoft Windows and all Microsoft Office applications
Proficient with all Adobe PDF applications
Eager to learn new systems as needed