Edgar Covarrubias
Grand Rapids
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Server/Team Leader
Uccellos Ristorante
Grand Rapids
05.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Participated in banquets or catering functions held outside restaurant premises.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Pizzaiolo
Dominos Pizza Inc.
Big Rapids
09.2019 - 05.2021
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Kept stations stocked and ready for use to maximize productivity.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Checked completed orders for correct quantity and quality.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Recognized by management for providing exceptional customer service.
Server
El Burrito Loco
Muskegon
04.2018 - 08.2019
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Some College (No Degree) - Business Administration And Management
Ferris State University
Big Rapids, MIHigh School Diploma -
Big Rapids High School
Big Rapids, MI06-2017
Skills
- Customer service
- Communication skills
- Time management
- Problem solving
- Team leadership
- Employee training
- Bilingual in spanish and english
- Sales techniques
Languages
Spanish
Native/ Bilingual
Accomplishments
- Team Leader
- Banquet Server
- Manager
Affiliations
- Communication
- Teamwork
- Multitasking
- Conflict Resolution
- Cleanliness
References
References available upon request.
Timeline
Server/Team Leader
Uccellos Ristorante
05.2021 - Current
Pizzaiolo
Dominos Pizza Inc.
09.2019 - 05.2021
Server
El Burrito Loco
04.2018 - 08.2019
Some College (No Degree) - Business Administration And Management
Ferris State University
High School Diploma -
Big Rapids High School
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