Edgar Cruz

• Improved network uptime by proactively identifying and resolving potential issues through regular network maintenance checks.
• Optimized network performance with thorough troubleshooting and root cause analysis of complex technical issues through out coax, amps, and passives
• Reduced network downtime by promptly addressing hardware and software failures, ensuring minimal disruption to business operations.
• Repair of network power supplies
• Repair of Fiber issues from node to head end.

I was responsible for the install and service of all Xfinity products from video,HSI, and CDV. I also responded to sub service calls which involved repair of customer issue that involved drop, outlet, and twisted pair cat 5 repair or replace.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Assisted Manager with daily sale reports
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimize stockouts while reducing overhead costs.