Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar De Santiago

Bryan

Summary

Dynamic and results-driven professional with extensive experience at South Construction, Inc. Proven expertise in concrete finishing and heavy equipment operation, complemented by strong customer service skills. Recognized for enhancing team collaboration and maintaining high safety standards, consistently delivering quality results in fast-paced environments. Committed to excellence and continuous improvement.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Personable and positive individual with strong communication skills and focus on customer satisfaction. Well-versed in financial products and services, with proficiency in handling transactions and resolving customer issues. Committed to enhancing client relationships and providing exceptional service to achieve high levels of customer satisfaction.

Overview

3
3
years of professional experience

Work History

Concrete Laborer

South Construction, Inc
05.2025 - Current
  • Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
  • Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
  • Demolished and repaired old concrete surfaces.
  • Set wood and other forming materials to prepare for concrete pours.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.
  • Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
  • Assisted with installation of steel and anchor bolts to reinforce concrete.
  • Installed rebar and molded expansion joints and edges for concrete projects.
  • Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.

Customer Satisfaction Representative

AutoZone
05.2024 - 01.2025
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Improved customer satisfaction rates with proactive communication regarding shipment statuses.
  • Enhanced customer satisfaction through timely deliveries and professional communication.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.
  • Managed customer accounts using CRM software to ensure accurate information.
  • Assisted customers with inquiries and provided solutions efficiently.
  • Educated customers on product features and services, enhancing their understanding and experience.
  • Processed transactions efficiently using point-of-sale system.
  • Assisted customers with inquiries and product selection.
  • Maintained accurate cash drawer and balanced at shift end.
  • Promoted store promotions and loyalty programs to customers.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Team Leader

Chic-Fil-A
10.2022 - 02.2024
  • Assisted in training new team members on operational procedures and safety protocols.
  • Monitored daily operations to ensure adherence to quality standards and efficiency.
  • Implemented process improvements that enhanced team collaboration and communication.
  • Resolved conflicts within the team by facilitating discussions and promoting a positive work environment.
  • Conducted regular performance evaluations to identify training needs and skill gaps.
  • Provided feedback to management on team performance and potential areas for improvement.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Associate of Science - Business Administration And Management

Blinn College
Bryan, TX
05-2029

High School Diploma -

James Earl Rudder High School
Bryan, TX
05-2025

Skills

  • Demolition work
  • Safety protocols
  • Hand tool proficiency
  • Site preparation
  • Concrete finishing
  • Power tool operation
  • Heavy equipment operation
  • Forklift operation
  • Training and mentoring
  • Physical strength
  • Critical thinking
  • Basic mathematics
  • Decision-making
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Cash register systems
  • Payment processing
  • Issue resolution
  • Complex Problem-solving
  • POS system operations
  • Payment collection
  • Staff training
  • ID verification
  • Sales expertise
  • Clear communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Concrete Laborer

South Construction, Inc
05.2025 - Current

Customer Satisfaction Representative

AutoZone
05.2024 - 01.2025

Team Leader

Chic-Fil-A
10.2022 - 02.2024

Associate of Science - Business Administration And Management

Blinn College

High School Diploma -

James Earl Rudder High School

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