International commerce and supply chain professional with over 15 years of experience in global freight forwarding. Proven track record in airfreight and gateway management, driving business growth and profitability. Strong analytical and problem-solving skills enhance client relationship management and needs identification. Effective communicator and leader with a focus on results and strategic decision-making.
Overview
2006
2006
years of professional experience
5
5
years of post-secondary education
Work History
Managing Director / BDM
Black Diamond / Investmento
Bogota / Miami
2022 - 2025
Development and Execution of Corporate Strategies: Define the vision, mission and vital objectives of the company, developing long-term plans aligned with corporate goals.
Financial Management: Oversee financial management, including budget planning, financial analysis and cost control. Guarantee profitability and financial sustainability of the company.
Business Development: Generated $10M in new sales revenue by identifying and securing strategic partnerships within the sector.
Increased client portfolio by 35% through targeted outreach and networking efforts.
Project Structuring: Lead and supervise the structuring of financial and corporate projects. Evaluate the feasibility and financial impact of new projects and investment opportunities.
Compliance and Regulation: Ensure compliance with all local laws and regulations, including tax, labor and trade regulations. Supervise the implementation of corporate compliance and ethics policies.
Planning and Key Analysis: Conduct market analysis to identify opportunities, challenges and demands. Adjust company strategies based on data analysis and market trends.
Risk management & Continuous Improvement: Identify, evaluate and manage financial, operational and market liabilities. Develop contingency plans to mitigate risks and ensure stability of the company. Promote innovation and continuous improvement.
Public Relations: Fair & Events, seminars, mass media. Build, cultivate and uphold an excellent corporate image and reputation.
Directed cross-functional teams to streamline operational processes and communication.
Operations Manager & KAM LATAM
WPL
Miami
2014 - 2020
Managed the company's Miami Branch operations. Increased performance and P&L by 58% annually.
Championed the integration of the hub into the network resulting in allocation and acquisition of new and key accounts bringing the branch to profitable healthy state.
Responsible for +5M USD key accounts management and development.
Key account management for LATAM, providing specialized and tailored solutions for top key accounts; served as liaison between destination network agents and import hubs.
Established TSA and CTPAT training program, managed IBEC, US Customs.
Negotiation and procurement of Air & Ocean rates.
Developed and implemented efficient processes and procedures that streamlined MIA gateway Import & Export operations, resulting in a 38% increase in efficiency.
Coordinated cross-departmental communication to streamline project execution and collaboration.
Implemented process improvements to enhance operational efficiency and quality control.
Analyzed operational data to identify trends and inform decision-making processes.
International Marketing & Business Development Manager
JMG TECHNOLOGY
Miami
2013 - 2014
Managed and mentored a diverse sales and marketing team, achieving and surpassing sales targets consistently.
Increased company's quarterly sales.
Strengthened client relations in South America resulting in significant sales contract growth.
Locally planned and applied South America marketing strategies.
Conducted thorough market analysis to identify and achieve competitive advantages achieved competitive advantages over local retail stores. Developed a comprehensive marketing strategy, leading to a 53% increase in sales within one year.
Ensured compliance with Export Regulations and TSA requirements, facilitating smooth operational processes.
Air freight Operations
AGILITY LOGISTICS
Miami
2008 - 2014
Identified key accounting and billing weakness areas, enhancing operational efficacy.
Increased profit margins and overall net profit for all designated destinations.
Developed and implemented SOPs to streamline operation: cross-reference checks, handling requirements, preventing damage, cargo rejection and missed cut-offs.
Led customer service and account management initiatives for South America focusing on retention, and growth through regaining of trust.
Specialized in Key Account management & sensitive key accounts further developing accounts growth, retention and new account acquisition.
Managed and oversaw the daily operations of Airfreight department, including, Warehousing, Gateway, Air Export documentation, Cargo handling, Trucking.
Rate assessment & procurement, In-depth quoting and rate structuring of Inland, RFS & airfreight, including special cargo: Refrigerated, Dangerous goods, Aircraft Charters, etc.
Spearheaded adaptation, training and implementation of compliance programs for CTPAT, TSA, Screening, CFR, US Customs.
Operations Manager
GALAXY AVIATION
Miami
2008 - 2009
Oversaw daily operations of GSA, enhancing airline network and interline synergy.
Acted as liaison for freight forwarders, airlines, and stations, ensuring timely cargo movement.
Redefined processes and procedures to improve cargo flow and service fulfillment.
Collaborated with teams to resolve operational issues, achieving an 89% reduction in delays.
Developed airline's charter division, driving lead generation and negotiation.
Branch Manager & LATAM Regional Manager
Alpha & Omega Inc. / Servinsa
Miami
2002 - 01.2006
Strengthened customer relations and service fulfillment, resulting in greatly improved client satisfaction.
Streamlined export documentation procedures, worked with IT Software engineers on proprietary shipping software.
Developed and specialized in overnight rush service.
Recovered and improved key accounts relations resulting in increased volume and agent freight capacity by 230%. Exceeded annual sales goals by 110%.
Specialized in Account retention & reconciliation.
Coordinated with regional teams to ensure regional objectives were met and exceeded.
Developed and implemented a system to monitor and analyze branch performance, resulting in a 37% improvement in branch profitability.
Created a financial dashboard that provided real-time insights into the financial performance of the business.
Analyzed financial performance through dashboard and ad-hoc reports to drive business insights and strategic decisions.
Education
IQ Finance -
Global Business
Miami, FL
01-2023
Neurotrading -
Global Business
Miami, FL
01-2022
Certified Real Estate Associate -
Gold Coast School
Miami, FL
01-2008
BBA - International Business
Universidad Externado
Bogota, Colombia
02.2003 - 12.2007
High School Diploma -
Miami Sunset Senior High
Miami
01-2002
Skills
Global forwarding and operations
Key account management
Airfreight and gateway management
Operational planning efficiency
Negotiation and procurement
Corporate leadership
Goal driven service fulfillment
Adaptability and flexibility
Business development
Charismatic Interpersonal skills
Supply chain management
Regulatory compliance and risk management
Strategic marketing
Financial management
Sales strategies at VP level
Market analysis and brokerage
Effective communication skills
Problem-solving and decision-making
Languages
English
Spanish
Timeline
BBA - International Business
Universidad Externado
02.2003 - 12.2007
Managing Director / BDM
Black Diamond / Investmento
2022 - 2025
Operations Manager & KAM LATAM
WPL
2014 - 2020
International Marketing & Business Development Manager