Edgar Dominguez
Dallas TX,TX
Overview
15
15
years of professional experience
Summary
Dynamic General Manager with a proven track record at La Madeleine, excelling in leadership and operations management. Expert in P&L management and team building, I successfully implemented strategies that boosted sales and enhanced employee satisfaction. Committed to fostering strong relationships and driving organizational growth through effective training and problem resolution.
Work History
General Manager
La Madeleine
07.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
Assistant Manager
Corner Bakery Cafe
05.2017 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Service Manager
Chipotle
02.2011 - 08.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Plano East Senior High
Plano, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Team leadership
- Inventory control
- Employee scheduling
- Verbal and written communication
- P&L management
- Recruitment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
La Madeleine
07.2019 - Current
Assistant Manager
Corner Bakery Cafe
05.2017 - 04.2019
Service Manager
Chipotle
02.2011 - 08.2016
Plano East Senior High
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