Edgar Franco
Van Horn,Texas
Summary
Driven professional with a proven track record at Home Depot, enhancing customer satisfaction and boosting sales through exceptional service and product knowledge. Skilled in Microsoft Office and adept at problem-solving, consistently met monthly sales targets and improved team productivity by fostering a collaborative work environment. Demonstrated adaptability and a strong work ethic, contributing to continuous improvement and efficiency.
Overview
13
13
years of professional experience
Work History
Gatekeeper
Town of Van Horn
Van Horn, TX
07.2023 - Current
- Efficiently resolved any issues that arose during daily operations including technical difficulties or guest disputes.
- Improved security measures by enforcing entry protocols and verifying identification documents.
- Collaborated closely with other departments such as maintenance, events, and security to ensure seamless integration between services provided at the facility entrance point.
- Conducted regular audits of gatekeeping processes, identifying areas for improvement and implementing necessary changes to enhance overall efficiency.
Sales Associate
Home Depot
Hobbs, NM
11.2014 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Mill Worker
American Talc
Van Horn, TX
03.2012 - 08.2013
- Assisted in meeting customer deadlines with timely preparation, packaging, and dispatching of finished goods from the mill site.
- Maintained a clean work area that adhered to company guidelines, promoting a healthy workplace environment.
- Consistently met daily production targets while maintaining high-quality standards for all processed materials.
- Ensured smooth workflow by performing routine maintenance on equipment, minimizing downtime.
- Collaborated with supervisors to address and resolve production issues, improving overall output.
- Exhibited strong multitasking abilities in managing various tasks simultaneously without compromising on results.
- Set-up, adjusted and monitored processing machinery.
- Supported team productivity by assisting in training new hires and sharing knowledge of mill operations.
- Assisted mill operators with putting mixes on mill and adding compounds.
- Increased product quality with consistent monitoring of lumber specifications during the milling process.
- Coordinated with Number crew members to manufacture quality finished products.
- Assisted in reducing waste by optimizing cutting patterns and material usage.
- Demonstrated commitment to quality control standards, consistently inspecting products for defects or inconsistencies.
- Reduced manual labor requirements with effective operation of automated systems within the mill setting.
- Streamlined processing times with efficient use of tools and equipment for various tasks within the mill.
- Maximized machine uptime through timely troubleshooting and repair of breakdowns or malfunctions.
- Dumped materials or opened flow gate to load mill.
- Completed accurate processing reports documenting product weights, box numbers, grading and lot numbers.
- Enhanced production efficiency by maintaining and operating various mill machinery.
- Optimized inventory management by accurately tracking incoming materials and finished products.
- Contributed to a safe working environment through adherence to safety protocols and regulations.
Education
Bachelor's - Administrative/ Accounting
University of The Southwest
Hobbs, NM05.2018
Skills
Fire safety awareness
Physical Fitness
Visitor screening
Stress Tolerance
Incident Reporting
Surveillance monitoring
Strong Work Ethic
Passenger Assistance
First Aid Training
Teamwork and Collaboration
Security awareness
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Punctual and Reliable
Multitasking
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Active Listening
Effective Communication
Adaptability and Flexibility
Customer and client relations
Call Answering and Routing
Decision-Making
Relationship Building
Office Administration
Microsoft Office
Computer Proficiency
Courteous and Professional
Team building
Data Entry
Task Prioritization
Greeting and Seating Clients
Self Motivation
Interpersonal Skills
Billing and Invoicing
Analytical Thinking
Visitor and Customer Relations
Conflict Resolution
Documentation
Goal Setting
Appointment Scheduling
Professionalism
Customer Complaint Resolution
Staff Management
Interpersonal Communication
Scheduling
Payment Processing
Documentation And Reporting
Continuous Improvement
Time management abilities
Adaptability
Written Communication
Administrative Support
Document Management
Mail handling
Basic Math
Equipment Troubleshooting
Call Management
Records Management
Professional Demeanor
Problem-solving aptitude
Bookkeeping
Records Maintenance
Supply Ordering
Word Processing
Multi-Line Telephone Systems
Calendar Management
Business Administration
Accomplishments
At Home Depot I received a excellent customer service award in the year 2015.
Timeline
Gatekeeper
Town of Van Horn
07.2023 - Current
Sales Associate
Home Depot
11.2014 - 06.2018
Mill Worker
American Talc
03.2012 - 08.2013
Bachelor's - Administrative/ Accounting
University of The Southwest