Edgar Garcia
El Paso,TX
Summary
Dynamic and detail-oriented professional with a proven track record at Food City, excelling in customer service and team leadership. Adept at problem-solving and route management, I enhanced customer satisfaction and retention through effective communication and strategic training initiatives. Committed to delivering results while maintaining a positive attitude and strong work ethic.
Overview
2015
2015
years of professional experience
1
1
Certification
Work History
Delivery Driver
E&L Delivery
- Delivered packages to customer doorsteps and business offices.
- Ensured timely deliveries using optimal routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Self Employed
El Nuevo Taquito
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Manager
Food City
05.2002 - 02.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Shipping and packaging
- Complex Problem-solving
- Route planning
- Quality assurance
Vehicle inspection
Affiliations
working with custmer service for over 20 years experience, manager people, organization and performing new ideas to be successful., delivery driver from state to staste.
Certification
certification on driving forklift, unload and unload, customer servise on retail industries.
Languages
Spanish, english
Native or Bilingual
Interests
willing and open for new challenges
Timeline
Customer Service Manager
Food City
05.2002 - 02.2015
Delivery Driver
E&L Delivery
Self Employed
El Nuevo Taquito
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