Edgar Gil
Madera,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Eligibility Worker II
Madera County Department of Social Services
04.2023 - Current
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Managing a workload of over 2,000 cases for continuing eligibility.
- Back up eligibility worker for the jail program, assisting incarcerated inmates with eligibility.
Loan Officer Assistant
Fairway Independent Mortgage
05.2021 - 06.2022
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Communicated with customers daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Escrow Officer Assistant
Fidelity National Title Company
02.2021 - 04.2021
- Responsible for providing administrative support to the escrow officer, this includes dealing with details of a highly confidential nature
- Collecting and preparing documents in the opening of orders, assisting the escrow officer, lenders and/or agents in the closing of escrows
- Assists with customer service and administrative duties related to escrow closings
- Provides support to obtain the appropriate escrow documentation in accordance with policy and procedures and applicable state and federal regulations
- Supports Escrow Officer keeping current on documents required for the close of escrow
- Performed accounting functions that include receipt of funds into escrow account.
Real Estate Assistant/Real Estate Agent
Oriole Homes Inc.
03.2018 - 12.2020
- Assist the real estate agent in process of helping buyers purchase new homes
- Organize, DocuSign, and set up appointments for buyers to sign Contracts
- Receive checks, money orders and mail them to the escrow officer
- Translate and explain services to non-speaking English buyers
- Complete service orders and follow up with homeowners.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
Fulfillment
Target
11.2017 - 01.2018
- Fulfillment of online orders for pick up or to ship.
- Handled production picking, packing and shipping orders.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Followed procedures at all times for personal and team safety.
- Processed daily orders through multi-carrier manifest system.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
Temporary Accounting Assistant
Fogg, Maxwell, and Lanier
06.2017 - 09.2017
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Check Out Billing Specialist
Planned Parenthood Mar Monte
12.2014 - 05.2017
- Post charges to Electronic Practice Management System (EPM) for all pay types
- Run end of day reports as directed by manager
- Ensures accuracy of charges on Medical Records System
- Handles patient check-out, calculate and collect fees, soliciting contributions, and schedule future appointments
- Act as a resource for other front office staff to resolve problems and errors
- Contacting insurance companies to obtain benefit information needed to complete billing and resolve errors.
Price Accuracy
Target
07.2013 - 11.2014
- Deliver Accurate pricing through tickets, labels and signs
- Resolve guest concerns quickly and accurately
- Work as part of a fast, fun and friendly team
- Drive sales by completing price changes quickly and accurately
- Use specialized technology to read instructions, reports and information
- Use extensive pricing knowledge and experience.
Teller
Bank of America
07.2012 - 05.2013
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Cashier
The Home Depot
06.2011 - 08.2011
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Office Assistant
BH Tank Inc.
06.2010 - 03.2011
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and ad hoc projects.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
Customer Service Representative
Finance and Thrift Co.
02.2008 - 09.2009
- Provided excellent customer service by assisting with loan applications and other client financial needs
- Demonstrated trusted cash handling
- Organized client data for optimal clientele organization
- Trained new as well as seasoned employees in procedure and clientele organization.
Education
High School Diploma -
Madera High School
Madera, CA 06.2007
Skills
- Confidentiality
- Interviewing techniques
- Social program eligibility
- Effective customer communication
- Rapid data entry skills
- Medical data entry
- Problem-solving abilities
Technical Skills
- Hardware & Software troubleshooting
- Typing Certification of 64 GWPM/54 NWPM
- Microsoft Office Suite
- Customer service
- Cash handling
- Sales
- Medical Billing
- Escrow/Real Estate experience
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker II
Madera County Department of Social Services
04.2023 - Current
Loan Officer Assistant
Fairway Independent Mortgage
05.2021 - 06.2022
Escrow Officer Assistant
Fidelity National Title Company
02.2021 - 04.2021
Real Estate Assistant/Real Estate Agent
Oriole Homes Inc.
03.2018 - 12.2020
Fulfillment
Target
11.2017 - 01.2018
Temporary Accounting Assistant
Fogg, Maxwell, and Lanier
06.2017 - 09.2017
Check Out Billing Specialist
Planned Parenthood Mar Monte
12.2014 - 05.2017
Price Accuracy
Target
07.2013 - 11.2014
Teller
Bank of America
07.2012 - 05.2013
Cashier
The Home Depot
06.2011 - 08.2011
Office Assistant
BH Tank Inc.
06.2010 - 03.2011
Customer Service Representative
Finance and Thrift Co.
02.2008 - 09.2009
High School Diploma -
Madera High School
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