Edgar Guerrero
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history in operations. Passionate. Detail-oriented team player with strong organizational skills. Ready to help team achieve company goals. Proven track record of maintaining efficient operations.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
FedEx
08.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Tracked company equipment, tools and technology to manage inventory.
- Optimized resource allocation through careful planning and monitoring of volume and staffing needs.
Package Handler
Fed Ex Ground
01.2021 - 08.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Non Conveyable Supervisor
Backcountry.com Distribution Center
08.2015 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Cultivated strong relationships with consistent communication and excellent service delivery.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
Concourse Lead
Prospect Airport Services
01.2012 - 01.2014
- Developed strong working relationships with airlines and customers to ensure seamless communication and coordination between departments during daily operations.
- Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained team members in successful strategies to meet operational targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Fostered a positive work environment by promoting open communication, teamwork, and mutual respect among staff members within the concourse area.
- Coordinated incident response efforts, mitigating disruptions and restoring normal operations swiftly after unexpected events or emergencies occurred on the concourse area.
- Enhanced safety measures for passengers by conducting regular audits and addressing concerns promptly.
- Streamlined operations for better time management with effective resource allocation and planning.
- Handled escalations from passengers or staff members efficiently, resolving issues promptly to maintain a positive environment within the concourse area.
- Mentored junior staff members to facilitate their professional growth and enhance their skills as Concourse Supervisors.
- Conducted regular team meetings to review performance metrics, identify areas of improvement, and implement necessary changes for success.
- Improved staff efficiency by implementing new scheduling and task allocation strategies.
- Maintained accurate records and documentation of daily operations, utilizing data-driven insights to inform decision-making and identify opportunities for improvement.
- Boosted customer satisfaction levels by delivering timely assistance and resolving complaints professionally.
Education
No Degree - Music Technology
Salt Lake Dj And Production
Salt Lake City, UT2027
GED -
Granite Peaks/Hunter High School
WVC, UT06.2017
Skills
- Operations Management
- Task Delegation
- Staff Supervision
- Team Training
- Employee Development
- Warehouse Operations
- Logistics Oversight
- Production
- Management
- Bilingual (English & Spanish)
- Team Leadership
- Decision-Making
Timeline
Operations Supervisor
FedEx
08.2022 - Current
Package Handler
Fed Ex Ground
01.2021 - 08.2022
Non Conveyable Supervisor
Backcountry.com Distribution Center
08.2015 - 03.2020
Concourse Lead
Prospect Airport Services
01.2012 - 01.2014
No Degree - Music Technology
Salt Lake Dj And Production
GED -
Granite Peaks/Hunter High School
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